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Inspire HR won't turn on or take a charge

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‎01-15-2021 07:55 - last edited on ‎01-16-2021 05:13 by Fitbit Moderator

‎01-15-2021 07:55 - last edited on ‎01-16-2021 05:13 by Fitbit Moderator

I posted recently about the battery in my Inspire HR seeming to have a very short life all of a sudden. Now, the whole device seems to have died - it was working earlier this morning (though with one line of pixels dead on the display) and then when I looked at it a few minutes ago... nothing. I just charged it yesterday so I don't think the battery is dead, and when I attach it to the charger now I get no display whatsoever - it's just dead.

 

What options do I have here?

 

Thanks,

Steve

 

 

Moderator edit: updated subject for clarity

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‎01-16-2021 05:12

‎01-16-2021 05:12

Hi @prsteve27, it's great to see you in our Fitbit Community. Regarding the battery and screen issues that your Inspire HR experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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