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Inspire HR won't turn on or take a charge

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‎02-09-2021 15:26 - last edited on ‎02-10-2021 03:21 by Fitbit Moderator

‎02-09-2021 15:26 - last edited on ‎02-10-2021 03:21 by Fitbit Moderator

My Fitbit Inspire has stopped working. It died while it still had a charge. Nothing I do makes any difference. I have cleaned it and recharged it multiple times. I plugged it into my computer and held the button for 10 seconds with no response. I think it is unsaveable but am open to suggestions.

 

 

Moderator edit: updated subject for clarity

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‎02-10-2021 03:21

‎02-10-2021 03:21

Hi @prophecygirl, welcome to our Fitbit Community. I appreciate the time spent trying to get your Inspire HR fixed since it became unresponsive and it won't charge.

 

I would like to know if your Inspire HR vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your Fitbit device for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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