Inspire HR won't turn on / pair

[JoeShachaf]

I just received my Inspire HR device. I charged it to over 90% and then tried to switch it on by pressing the button on the left. However, the device won't start. The screen shows the charge percentage if I unplug/plug it to the charger, and if not, it shows the Fitbit logo and the setup address (www.fitbit.com/setup) and that's it.

The app won't find it either.

[IrisBooker06]

I am having the same issue with my Inspire HR. 

[JoeShachaf · Accepted solution]

Are you trying to connect it to a phone?

I finally got it to work when I synced with a laptop. However, it never synced to my phone.

[lisac79]

just got mine today in the mail, having same issue .. i tried connecting to my phone and my chromebook ..how do i connect to a regular latop ?  ( chrome book down loads the app like a phone) 

[ShelleyRigby]

You're a God send! Thank you! Hooking it up with the computer worked! After that I uninstalled and then reinstalled the app and it picked up the Fitbit, hopefully it will sync.

[JoeShachaf]

@lisac79you will need a laptop with a Bluetooth connection.

I used a Windows 10 device, and just now tried with a Mac, both worked.

If the Chromebook has Bluetooth, it might also work, as I don't think the issue is in the app itself.

[ShelleyRigby]

My Windows 10 laptop worked fine, I just plugged the fitbit charger into the USB port and installed the app onto the laptop. I'm not sure if Chromebook works the same way or not.

I did the updates then synced it to my phone after. A different hassle there.

[Lindanich]

I’ve contacted fit bit live chat and they are sending a replacement:my help.fitbit.com/support