Inspire HR won't turn on, sync, or charge

[MaryLibrarian]

My Inspire HR won't turn on, sync, or charge.  I tried restarting, syncing, and changing the clock face with no luck.  There is no green flashing light.  Any ideas on how to get it working again?  Thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MaryLibrarian.

Thanks for the details shared in your post and for already trying to solve the issue. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging? For help with syncing issues, see Why won't my Fitbit device sync?

Keep me posted on the outcome.

[MaryLibrarian]

Hi LillyaFitbit,

I tried cleaning the charger and watch and it still does not charge or turn on,  It won't sync because it is dead. Can I send it back for warranty work?  I have only had it for 9 months. Thanks.

[LiliyaFitbit]

Thank you for your reply, @MaryLibrarian.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you have any questions.

[Veropat]

Liliya I have exactly the same problem on my inspire HR! It has suddenly stopped working, it doesn t charle, nor sync. It is complete off and can not turn it on. Any idea what can it be?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Veropat.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand your concern and recommend following the troubleshooting instructions at Why isn't my Fitbit device's battery charging? 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

I'll be around.