Inspire HR won't turn on when moving my wrist

[cjs7159]

My fitbit does not light up when I turn my wrist.  I have to push the button or tap screen to see the clock, steps, etc.  It also turns off again almost immediately, so I have to tap screen several times to scroll through different items.  I have re-set several times & charged for several hours, no change.  Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @cjs7159, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Inspire HR doesn't light up when you turn your wrist. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please get back to them with the reference number they provided in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[Superman1959]

My Fitbit used to light up when turning wrist it stopped about  a week ago I too have to push button which only stays on a few seconds help would be appreciated  Christopher 

[cjs7159]

On the clock screen, hold the button in until you see what looks like a light bulb.  Mine some how got set to sleep mode, just change it to wake.  So easy.

[Superman1959]

I fixed the screen coming on when moving wrist,I took Fitbit off scrolled  and found wake Fitbit clicked on it ,its fine now 

[Krnppr]

I am having the same problem 

[Krnppr]

Thanks. I was having the same problem. I just did it and now it works fine 

[Sandyknit]

Thank-you - this was driving me nuts!!  I too had accidentally turned it off!!