Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Hey @LDHowlett, welcome to the Forums.

If your tracker isn't turning on, I recommend restarting it by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know the outcome. 😊

[MD0524]

My Hr is doing the same thing.. vibrates and screen stays black!

did all the steps above and did not fix!  This is my second one in a month... 

[bikeshop]

i have the same problem, the smile comes on for about 8 seconds and the screen goes black and nothing comes on. Very Disappointed!!!

[InspireHR_User]

I am having the same issue. The inspire would not turn on after trying to restart it multiple time been a week since i've been trying these steps almost daily hoping that somehow the firmware will be updated and this issue might go away. But what I understand from the research online is that this issue is pretty common with Inspire HR and that others have already got their fitbit replaced as it cannot be fixed. Does anyone know if replacement or return is the only way out?

[AlejandraFitbit]

Hey guys, thanks for your participation in the Community.

I am sorry to hear about your disappointment and appreciate all the efforts in trying to fix this display issue.

Have you tried to change your clock faces? If you haven't, I recommend trying this by following the instructions provided in the help article: How do I change the clock face on my Fitbit device?.

I will see you around. 😉

[DavidLNZ]

I am having the same issue.  I can't change the clock face, because my Fitbit app can't seem to find my Fitbit.

After the smiley face appears and then disappears, the Fitbit does a quick vibration pulse every 30 seconds or so, but the screen is staying dark.  

[Alt86]

Hello. I’m having the same issue. My battery isn’t low  but the screen will stop working. I’ll feel random brief buzzes from the device but nothing will show on the screen. If plugged into the charger and attempting to reset by holding the button, nothing happens. I go days without it working and then it’ll randomly come back to life. Is there any fix to this?  

[RaisingWhovians]

We are having this EXACT issue with my son’s inspire HR.  He has had it less than a month ☹️

[cynicaleagle]

I'm having this exact issues as well.

Screen is dark, Fitbit App can't find Inspire HR, If I try to reset it I get smiley face then dark screen and an intermittent quick pulse vibration.

[Rene73]

Same problem here, black screen, can get the smiley, but factory reset doesn't actually do anything for me. Fully charged, no connection through bluetooth or usb with neither Windows or Android. 

[LDHowlett]

I have done those steps several times with the same outcome.  Do I just need to contact fitbit to get a new one?  I really haven't been able to fully set it up, so I won't lose any data.

[mikimiller]

I am having the same issue just bought this to replace a dead Alta HR and I am NOT HAPPY

[SRC_1220]

I'm having this same issue. I've tried restarting the Inspire HR, but nothing happens. When on the app it shows that it hasn't synced since April 22nd. My app can't even find the device let alone sync. I've kept it dry and charged. I've not hit it against anything to cause damage. The app says there is an update available but if it can't even find my Inspire HR, how am I supposed to update it?

[Rachwer]

I am having the same problem. I just got mine.

[DTowleJr]

Judging from the responses on this exact same scenario, I would venture to say this officially is an issue with the Fitbit Inspire or Inspire HR. I have tried both solutions suggested by Fitbit Techs, and neither resolved the issue, which, by the way, is that our Fitbit Inspire's have shut down and won't turn back on. Since no one is reporting a solution for this issue, why hasn't Fitbit been contacting us and offering to replace our defective units? These aren't cheap. Might I be so bold as to suggest that someone from Fitbit Customer Service tap into this conversation and contact each and every person who participated (or participates at a future date), and resolve this issue. If no one from Fitbit contacts me in the next 5 days, I will have to post this entire message on Facebook and see how that works, then Twitter, Instagram, etc. I'm sure Fitbit will have no choice but to take notice and resolve this issue.

[Rachwer]

I called their customer service number and Fitbit is sending me a replacement.
However, I do agree with you entirely and feel that they should be more proactive. Since many of us seem to be having the same issue.
They also had me wipe both the Fitbit and the charger with alcohol as if that may solve the issue and then was contacted via email that they would send only a watch as the replacement and that I must keep my charger.
So instead of having it on this past Saturday when I truly needed/wanted it.
I have to wait until at least Thursday for it’s arrival.

[DavidLNZ]

Maybe a phone call is what I need to try.  I've been trying to speak with them over e-mail and it's been one of the more frustrating customer support experiences of my life.  They have offered a replacement after I mail mine in, but I'm trying to determine what steps they have taken to ensure I won't be going through all of this again in another 2 weeks.

[Rachwer]

BTW the number I called was 1-877-623-4997.

[Rachwer]

Yes I am sort of wondering what’s going to happen when I get mine tomorrow.

How will they ensure that the same thing is not going to happen to this one?

I do recommend the phone call it took very little time and they were polite and as helpful as they could be. I did receive an email response within just a few hours notifying me that a replacement was being sent.

I’ll let you know how I fair when I get the new one. Good luck to you!