Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[DaveHR]

Fitbit sent me a replacement.

[GMA67]

It would not charge I called Fitbit and was able to return it awaiting for a replacement 😀

Sent from my iPhone

[LDHowlett]

I have been so crazy busy since I posted my original message, but have been following everyone's comments. It's crazy how many people are having the same issue! I am going to call customer service this week! Thank you EVERYBODY for the great info!!!

[AnnaMT]

This does not work, as I bought it overseas from my current location how do I get it replaced?

[Rachwer]

Have you tried to call the customer service number?

[MsSylph]

So... I just called customer support.  Got the usual troubleshooting:  plug it in, try to restart, try to connect with iPhone, try to update software - again, no progress.  They are opening an escalation case, from which an e-mail will be sent to me in the next 24-48 hours, and then I will follow those instructions, when it shows up.

Did all of you guys have that experience?  Or did they handle the replacement immediately on the phone?

[Rachwer]

I had to respond to an email which arrived much more quickly then I expected. It was within a few hours then shipped the next day I think.

[MsSylph]

I appreciate your quick response.  🙂

[cekc]

Me too. Just nothing working. One-month-old Fitbit won't work. Display black. 

[Tuttigirl]

I can not power on my inspire HR.  The smile face comes on for a few seconds and then shuts off.  The watch vibrates every few seconds.

[Tuttigirl]

I can not power on my inspire HR.  The smile face comes on for a few seconds and then shuts off.  The watch randomly vibrates.  Can not power on!

[MsSylph]

Yes - I called customer service. Escalation ticket opened. Completed paperwork for return. Notifications that order has been fulfilled.

[AnnaMT]

Reported it via the chat function where they established it had undergone a critical failure. They will be replacing it shortly. Sounds like you should do the same!

[E1ise]

This happened to me with my Inspire HR as well. After trying everything from the website and this thread, I called customer service. They were helpful and are sending me a replacement. The replacement has 30 day warranty of it's own and then the remainder of the original warranty applies to the replacement. That's what I was told when I expressed concern with so many people seeming to have the same issue.

[Mansun]

Similar issue ,it just won’t turn on ,tried diff plug in ,reinstalled app ,did all as per helpline guide ,but it refuses to charge ? Is it a faulty product ,?sad real sad 

[Mansun]

It’s an identical issue with me ,is product a misfired one ,has it not gone thru rigour of r n d 😐sad 

[Mansun]

same issue ,I thk product is faulty one 

[GMA67]

Yes, I had to send mine back and I received it and now it’s working 😊

Sent from my iPhone

[Mansun]

Thk u ,hopefully i too get some positive news regarding it .

Sent from my iPhone

[Rithin]

The same issue just happened to me also, and I cannot be able to contact the customer service also, the helpline is always busy.

I don't know when they're going to clear the line and pick up the call.

Hoping someone from fitbit india, addresses the issue.