Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[Vaishnavi.p]

Can u send the details for how to do the exchange of my Fitbit Inspire.

--------------

How to return the product.

[ShelleyLF]

I did the chat with fitbit to determine my fitbit was not working. GOOD luck with getting a new one. They give you a prepaid label to return it...it's been almost 2 weeks & mine still hasn't arrived back to CA. from PA..thanks to the great FED EX. I've contacted them & they will not replace mine until they receive the other even when they have the proof it's been shipped & it was THEIR replacement that was bad. 

I am very disappointed with the whole . I've been without a fitbit for over a month.  It's less that a year old too.

[Senormarria]

Did not work

[DavideFitbit]

Hi, thank you for your replies and welcome to the new users in the Community @Vaishnavi.p @Senormarria. Sorry for the late response. 

Thank you for all the details that you've provided regarding your Inspire HR that is not turning on. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome. 

[Senormarria]

Correct, a replacement is the only solution

[TMENDY]

My screen is still black.

[RickS037]

Re returning your Fitbit.

I contacted the Customer Support team and they sent me a return label to put
on a package and set it all back to them.

The new one arrived and that did not function either, so I asked for and
received a full refund.



A complete waste of valuable time..

Best regards, good luck and stay safe,

RickS.

[Doogie57-6]

Seems like Fitbit is trying to go out of business. At this rate, it won’t take much effort on their part. Glad you succeeded in getting your refund. Just FYI, ever since my problem and I did the recommended fix, I haven’t had a moment of trouble with mine.

Sent from my iPhone

[DavideFitbit]

Thank you for your replies @Senormarria @RickS037, and welcome to the Community @TMENDY. Sorry for the late response. 

@Senormarria @TMENDY, it seems that you've already received a response from the Customer Support team about this. Keep me posted on the outcome.  

@RickS037, thank you for sharing your experience, I'm sorry to see that it wasn't possible to find a solution, but it's good to know that you've received the full refund. 

Let me know if you have further questions.  

[Speaktru]

I have had my Fitbit Inspired HR for just over 7 months. Today it turned off (still had about 50% charge) and won't turn back on. Tried the restart process, it didn't work. It is on the charger, but there's is no indication that it is charging. The app cannot find the Fitbit. I am currently stuck overseas under lockdown, and have no way to return the Fitbit. I'm hoping against hope that somebody has a solution. 

Update: the Fitbit has turned on briefly, and reconnected to the app. I was able to change the clock face, but that didn't change anything. Now it reconnects, then turns off again. Then after some time, it will turn on, then off again. It is fully charged. Even when it turns on, there is only a clock face once in a while. Usually just a dark screen. 

[Vaishnavi.p]

call to customer care and say your problem they will solve.

[Doogie57-6]

Is your charger the one that clamps to the sides of your fit bit or is it the magnetic one? Mine is the magnetic and I find it to be very sensitive as to how I lay it down, when charging. Even the slightest movement will cause the connection to fail. The charger cord is far too short. After trying, unsuccessfully, I just let my Fitbit sit idle for a week and then held the button down and on it came and it has worked perfectly ever since.

Sent from my iPhone

[Speaktru]

Tracker is fully charged. It is the magnetic one, I have a charging stand for it.

[DavideFitbit]

Hi, welcome to the Community forums @Speaktru.  Sorry for the late response. 

Thank you for all the details that you've provided regarding your Inspire HR that won't turn back on and about the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Please keep me posted on the outcome. 

[ShelleyLF]

Yes I have contacted them several times & not much has changed. It's been 24 days since I shipped it back to them by Fed Ex & they are saying it has arrived but must be confirmed it has arrived.  This is total...

They sent me a replacement for the replacement that stopped working & it did not work. 

    If Fed Ex is the problem maybe they need to change shippers!  I could have walked it faster than fed ex air!

I will never buy another product from this company.

They sent a fitbit that did not work...so send me a new one.

This whole process has taken over a month to resolve & I am still waiting.

THE Inspire HR is not a good product ..just look at the complaints.

Like I said never again will I buy one from Fitbit

Moderator edit: format

[DavideFitbit]

Thank you for your reply @ShelleyLF, I'm sorry to see that you've experienced these problems during the replacement process. 

In this case I do recommend that you continue the communication with the Customer Support team so they can provide you with further instructions on how to proceed with this. I've proceeded to send all this information to the Support team as well and you should be receiving a reply soon. 

Thank you for providing your feedback, let me know about the outcome. 

[RickS037]

Returned Fitbit Inspire and received refund.

[H.juergensen]

😊

[Joanna29]

There is no communication with Fitbit customer service at all. They babe
not contacted me for any solutions. All I got were messages on feedback on
similar issues and none of the solutions offered worked. This is just a
lousy product that stopped working just after its warranty.

[DavideFitbit]

Hi everyone, sorry for the late response. 

Thank you for your reply @RickS037, I'm sorry to see that it wasn't possible to resolve the problem, but it's good to know that you've received the refund. 

Welcome to the Community forums @Joanna29, I recommend that you let the Support team know about the steps that you already tried and if they haven't been successful, so they can let you know how to proceed with this.   

Let me know if you have further questions.