Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[JenyT]

Same here. Was working fine 2 hours ago. I took it off to hop in the shower and nothing. Tried everything everyone has said. Smiley face popped up twice, no vibration, then just disappeared. My watch is only 8 months old. Extremely disappointed. 

[Mlawley]

I've done that it doesn't work

[Arieana3]

Did all of your steps screen still isn't turning on there is no smile face but it is still tracking 

[Jnette1111]

Thank you it worked 

[DavideFitbit]

Thank you for sharing that you've been experiencing the same problem with the display and welcome to the new users in the Community @JenyT @Mlawley @Arieana3 @Jnette1111. Sorry for the late response. 

@JenyT @Arieana3, it seems that you already contacted the Customer Support team about this, keep me posted on the outcome. 

That's great news, thank you for sharing this update @Jnette1111.  

@Mlawley. could you please provide a few extra details? Or let me know which are the troubleshooting steps that you already performed or if you've tried the restart procedure and the steps listed in this article to resolve problems with the battery. 

Keep me posted. 

[JenyT]

FitBit sent me a replacement free of charge.

Moderator edit: personal info removed 

[DavideFitbit]

That's great news, thank you for sharing this update @JenyT!  

[Smarie2009]

The same thing is happening to me this is my second Fitbit that this has happened to en less than a year! I can see that this problem is a persisting one since here I am 2 years later than everyone reporting the same issue. 

[WTINSPIREHR]

I tried this. Worked first time. Not 2nd

I contacted them through LiveChat. They are going to replace. While replacing it is good for me for the moment, but if the issue isn't resolved with the program/software or what not; it will be repeat of the starting issue.

Tried this. Worked first time but not 2nd time. I love this product but so disappointed in it's functionality:

Moderator Edit: Merged replies 

[DavideFitbit]

Welcome to the Community forums @Smarie2009.  

Thank you for confirming that you've been experiencing the same inconvenience with your Inspire HR. 

I've been informed that you already contacted the Customer Support team for further assistance with this and that you already have a case created with them.

Thank you for sharing that you contacted the Support team as well @WTINSPIREHR, thank you for your feedback about the product as well.  

Have a great day.  

[Smarie2009]

I did contact customer support both times the first time they sent a new Fitbit the first time the second time a 35% discount. And that's fine. The thing is that I get a product (1st) that lasted only 3-4 months then a get a replacement that lasted less than a year. I come to the forums and these problem has been happening since forever. Now there you have the whole story. Because just saying that "you already have a case created with them." Let's people think that it was or is going to be resolved. If I get another Fitbit product I have to get it from Fitbit.com to use the discount and that brings my options way down its either a kids tracker ($79.95) or another Inspire ($99.95) because I will not pay more than $100 for a watch that's going to be useless in less than a year.

[Nmadden3]

I’ve experienced similar issues with my inspire HR, it’s unable to turn on completely, it has black screened, was working fine yesterday morning, but spent the day trying to troubleshoot and look at the FAQ’s etc. 

I've tried charging it, resetting it, and the only thing that appears is the smiley face for a second and then it seems to go blank. It also seemed to update the latest firmware last night, but since then it has been in a state of black screen? 

I love the inspire, but seems like this product has a few issues telling by the thread. I purchased this new fitbit in late 2019, does that mean it’s out of warranty?

Please can you let me know how I log something with customer support, or something to get it working other than the hold for 5 seconds whilst charge restart?

Cheers for your help in advance,

Nic

[Smarie2009]

You can contact customer support but its only 1 year warranty. They sent me 35% discount for a new one since my warranty was up you can get the new Inspire 2 its has the same specs of the Inspire HR. Lets just hope this issue was resolved in this new product. You can chat with them or call the info is in the Fitbit.com

https://myhelp.fitbit.com/s/support?language=en_US

[DavideFitbit]

@Smarie2009 thank you for your response. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services. 

Welcome to the Community forums @Nmadden3, it seems that you've already contacted the Customer Support team as for further assistance as well. 

Have a great day.  

[Nmadden3]

Thanks Davide,

Yeah, I’ve had direct contact with the customer support team and a replacement is on its way 😃! Luckily it was still in warranty.

Cheers for your help,

Nic

[DavideFitbit]

@Nmadden3 That's good news! Thank you for sharing this update. 

Have a nice day! 

[ShelleyLF]

I've had several Fitbit Inspires HR do the same thing..Got a replacement a few months ago & now this one isn't working..very disappointed..Suggest you switch to a Garmin...very reliable.. 

Moderator edit: format

[DavideFitbit]

I'm sorry to see that you've experienced this inconvenience with your Inspire HR again @ShelleyLF. 

It seems that you already contacted the Customer Support team for further assistance with this; they will let you know how to proceed. 

Thank you for sharing your feedback, have a nice day. 

[ShelleyLF]

yes I did contact Customer support. Apparently a Fitbit new from them in Dec. has less than a 3 month warranty on it.  Totally a big rip off since every one of the Fitbit Inspire HR's lasted less than 6 months & one they sent never even work.

 I suggest your team checks some of these millions of messages about the Fitbit Inspire HR & See what a horrible product it has been.. Terrible Service for them

Moderator edit: format

[DavideFitbit]

@ShelleyLF Thank you for your reply and confirming that you already contacted the Support team. 

I'm sorry to see that it wasn't possible to receive a replacement due to warranty limitations, keep in mind that the warranty period starts from the original date of purchase and not when the replacement was sent. 

See you around.