Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[Rozy54]

I am having the same problem. The smile icon comes on, but it still will not turn on. I can feel it vibrating, about every minute, but nothing on the display. The battery is charged.

[JohnnygOC]

Same problem, restarted several times, did nothing, CANT change the clock face because its not turning on or connecting to the app. Clearly all of these messages with the same problem indicates a widespread problem.

We bought this in the US now back in Ireland, is it now useless after 3 months? Are we to accept $120 down the drain FITBIT company?? What are ye doing to resolve?

[GMA67]

I sent it back and it was repaired and returned to me, all good 😂😆

Sent from my iPhone

[IamDutchess]

Same here. Truly ready for a refund and I just purchased lastnight. This makes no sense.

[LanuzaFitbit]

Hello everyone!

Thank you all for sharing all of your experiences and the issues that you have tried to get it working.

For those that have not tried it so far, please restarting it by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

If that doesn't work then please try changing the clock face on your Inspire. You can find steps on how to do it in this help article: How do I change the clock face on my Fitbit device?.

If after that, it still won't work please get in touch with our support team. You can click here to find all of the ways to get in touch with them. They will be more than happy to help you find a solution to the issue with your Fitbit.

Let me know if there are any other questions on the matter.

[haedyn8016]

mine does the exact same thing, i don't know what is wrong with it. someone please help, is it completely hooped or can it be fixed?

[Rozy54]

Call customer service for a replacement. Mine is supposed to be coming

Sent from my iPhone

[Mansun]

I have made complaint,they said we shall mail u back with details in next 4-7 days ,it’s been 6 days ,waiting for email .
If this problem is rampant with inspire hr,I thk company shld withdraw the phone n save face atleast .

Sent from my iPhone

[MsSylph]

Lanuza, based on the considerable number of people facing this issue, what is the actual defect of the Inspire HR?  Is it a hardware, manufacturing, or software issue? Seems like most companies are sharing the actual issue as well as the current course of action presented by Fitbit.  You have many long time users of Fitbit who are frustrated. Please don't lose our confidence.

[haedyn8016]

I would think this is a hardware issue, since it still vibrates every 30
seconds, but the screen will not turn on and it won't sync to my phone. I
need to keep track of my sleep and exercise patterns, I'm too busy with
work and school to do it with pen and paper.

[GMA67]

Yes I sent mine back and it is working fine now. I called number in booklet that came with it 😊

Sent from my iPhone

[LizzyFitbit]

Hi @haedyn8016, welcome to the Community Forums. @Rozy, @Mansun, @MsSylph and @GMA67, it's nice to see you around. I'm sorry for the delay in my response, I'll continue helping you with your Inspire HR devices.

@haedyn8016 thanks for joining the conversation. I see where are you coming and I'm sorry that your Inspire HR is having the same behavior. I've checked with our Support Team and apparently they already took your case under their wings. They'll keep working with you via email, so make sure to check your inbox, spam and junk folders.

@Rozy and @GMA67, thanks for sharing your experience with our Support Team. I'm glad that you received new ones and I'm sure you'll crush your steps.

@Mansun, thanks for getting back. I'm sorry that you've had this experience with your device, and I appreciate you for taking the time to share your thoughts. If you've contacted our Support Team, I'd recommend to continue working with them so you can receive more details about your case.

@MsSylph, thanks for sharing your feedback, and I'm sorry for the experience that you've had. This situation might be caused by different factors, and it's recommended to try the troubleshooting steps posted through this thread as they have worked for other users. Our team also keeps taking your feedback into consideration to improve our devices and their performance.

I'll be around, keep me posted.

[Walker2869]

 I have had my Fitbit inspire HR for about three months are use it every day charge it when needed and I’ve had no problems until today when it did two quick buzzes/vibrations and then went completely black.  I had just charged it last night and it was working fine this morning. I can’t check the battery I can’t check the time I can’t check anything so I went online to troubleshoot and found this forum. 

 I will be calling customer service as well sounds like I’m going to need a replacement also since I tried to do the reboot and still have nothing but a black screen.

 Really stinks because I have to have my Fitbit device to track my exercise and steps to help with my insurance premiums both life and health. 

[Mansun]

It’s really frustrating,my phone complaint n mail complaints were replied ,saying within 48 Hrs the defective product will be collected ,but to no avail ,it’s been 14 days ,no communication till date ,plus reading these complaints abt inspire hr,now n then ,wondering if it was a smart choice ,maybe not . Can I upgrade to better product ? Hopefully someone can reply n assist .

Sent from my iPhone

[an0nymoose]

Mine still had a screen, but would NOT hard reset no matter what and would not synch. Changed the clockface as suggested and it synched right away. This is a really weird bug.

[an0nymoose]

Oh, and it worked fine until the mandatory update that was recently released. I believe my issue with synching is related to the app (Android for my Inspire HR). I wish I could revert to the previous app.

[LizzyFitbit]

Hi @Walker2869 and @an0nymoose. It's nice to have you on board! @Mansun, Nice to see you around. I'm sorry for the delay in my reply.

@Walker2869, thanks for letting me know about your Inspire HR, as well for the troubleshooting steps that you've tried. I see where are you coming from, and I'm sorry that you've had this experience. I'm here to help you out. I've gone ahead and requested a case on your behalf. Keep an eye on your inbox, you should be getting a reply soon.

@Mansun, thanks for bringing this to my attention, and I'm sorry that you've not received a reply from our team. I've sent you a private message so I can help you out with this. Keep an eye on your inbox.

@an0nymoose, thanks for sharing this information. You've done a great job with the troubleshooting steps. Just to confirm, do you mean that your device isn't able to sync, although it display your information? If so, do you see an error message on the Fitbit app. What's your phone's model and OS version? If you've not done so, I'd recommend the following:

1. Remove your Inspire HR from the Bluetooth settings.
2. Turn off the Bluetooth connections that aren't in use.
3. Reboot your phone and open the Fitbit app.
4. Tap on the Account icon > Inspire HR image > Sync now.
5. If it syncs, tap on notifications to connect it via Bluetooth.

Keep me posted.

[pott0]

Thank you everyone for posting about this issue. My 13 year old son woke up this morning to find his Inspire HR nonfunctional. I took to the forums, found several threads (including this one) describing the same exact problem. I've tried the very few remediation steps offered by FitBit, with no success. So it looks like it's bricked, and a widespread issue that FitBit has been mismanaging for MONTHS! How disappointing.

UnInspired,

Paul

[an0nymoose]

I mean that when I tap "synch" it will have a synching circle but will
never stop. Occasionally I will now get the error saying there is no device
connected when it is connected in my Bluetooth devices, right next to the
phone, and fully charged.
I did the extra steps you advised, it seems to synch for now. If it reverts
to not synching I will contact a CSR and demand a replacement.
Its been quite annoying the past week or so having to change the clockfacr
literally EVERY time I wish to synch. Hoping the latest advice fixes it.
My phone is an LG G6 using 7.0Android

[SherylDee]

So is this a hardware, software, or other issue? I just ordered a fitbit, and if there is no fix for this, that is permanent, then I will not even be opening the box.