Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[AKruger]

I just bought the inspire it will plug in and vibrate but will not turn on. No smile nothing

[Renareed]

I have the same problem as device only displays time.  The reboot did not solve the problem. 

[AKruger]

How do I fix this

Sent from my iPhone

[Taur]

That original solution doesn't seem to be working for most everyone who is having this problem with their device, including me.

What I did was resync my Bluetooth from the app - this problem has occurs 3 times in the last few months and each time resyncing the Bluetooth worked.

1. Open the Fitbit app on your phone

2. Click on your profile image

3. Click on the device in question

4. Resync

The resync can take bloody forever, but I do find that my device screen display seems to work immediately. Not sure if this is a Bluetooth issue or my device needs to be replaced... It's not even a year old.

Anyway, I hope this helps you all - if not than I'm not sure what else you can try, but do keep a note as to what you do in case you find an alternate solution that which you can post to this forum later.

Good luck and God bless.

[Renareed]

Thanks. But this method hasn’t worked either. I’ll keep trying. Has anyone contacted Fitbit directly about this issue?
Stay healthy everyone.

[Mgifffffy]

I am having the same issue and these steps did not work. Any other suggestions??

[Doogie57-6]

The complaints I am reading are disconcerting, to say the least.  My Fitbit Inspire is less than two years old and yesterday, the screen just went black.  It won't charge, no green lights flashing, nothing.  The last couple of times I have charged it, the charge has not held as long as usual but now it won't do anything and I have tried all the steps mentioned.  Does anyone have a phone number that I can call?

[Acuenca18]

I was having the same issue, received a replacement and the replacement is doing the same thing. Can't even pair the replacement because the screen won't turn on!

[neilo70]

I have tried restarting my Fitbit but nothing is happening. I charged it yesterday and it was working fine. This morning it was just a black screen doesn't do anything at all. Very frustrating what can be done?

[neilo70]

Have you had any luck? I am having the same issue and I totally agree with you!! We do pay good money for these so why don't they work??

[Doogie57-6]

After a week of trying everything to get my Fitbit to turn on, I held the button down for a few seconds and away it went. Not sure if the whys or hows but it’s working like clockwork. Thanks for the reply.

Sent from my iPhone

[dsanta]

I gave up. I bought me a Fitbit versa works good so far. I bought it used.
--
Sent from Gmail Mobile

[LikeTheSeason]

I had this issue out of the box. Many of the solutions are not applicable, because I couldn't even set it up. It is fully charged, I have restarted multiple times, but it will not turn on. Very upsetting.

[WinchesterBay]

I understand these fit bits only last a year. I've had nothing but trouble
with it. Customer service is awful! Will do an upgrade to an android
product when the fit bit has its final fit! 🤪

[Cgreene3]

My inspire was working fine, but all of a sudden the screen went black. At first I could still sync it with the app which showed the battery was at 70%, but it then stopped syncing at all and the app says it can’t locate a device. I tried charging it for at least 3 hours and have tried the restart directions with no response at all to holding the button while connected to the charger. And of course can’t call customer support until Monday. There goes my ability to track my steps and earn my fitness points from my insurance provider’s incentive program 😡

[katePhelan]

Mine is doing the same thing and i got it today....I went through all the steps...this is highly disappointing i am seriously considering returning it and getting my money back.  

[SUZ24]

I HAVE COMPLETED THE FIRST LEVEL OF MODERATION BUT STILL NOT WORKING.  ITS NOT EVEN A YEAR OLD.  

[lorichis]

My screen is completely black. Tried the restart. Nothing.

[lorichis]

This worked for me.

[SunsetRunner]

Same issue. Just gives me a smiley face. What a **ahem**.