Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[Brooke2881]

I have the same problem with mine. It never worked properly from the minute it was taken out of the box. I’ve done everything, I’ve updated it, it’ll turn on for a second (Smiley face and then show me the time) and then immediately shut off again. I’ve uninstalled and reinstalled several times, nothing works.

I have the original receipt and packaging but Kohl’s where I purchased it from won’t do anything past 30 days and Fitbit won’t do anything past 45 days. All I asked for was a replacement or refund and I was denied both by both companies. What a rip off!! Next time, I’ll just walk into Kohl’s with a handful of $20 bills and throw them around the store. And obviously I’m not the only person with this SAME EXACT ISSUE so I think it’s insane that they won’t do anything to correct the issue!! Never buying from Fitbit again

[Jeff2768]

I'm having the same problem. I tried all the recommended troubleshooting and it still doesn't turn on. Just vibrates every few seconds. Please advise.

[r.k.nikolaeva]

Mine also stays black. If we try the restart procedure a happy face appears for a second then fades away and the screen stays black.

The android app cant find the device anymore. Is there any other procedure for restart or what else can be done?

[Suzie12]

Call the company and keep calling until they fix it or replace it.

[ClaudiaJK]

Actually, this fixed it for me.

[DavideFitbit]

Hello @Jasleen, welcome to the Community forums. 

Thank you for all the details that you've provided about your Inspire HR not responding. I've sent your information to the Customer Support team for further assistance with this, but was indeed informed that you already have a case created or that you already got in touch with them. Keep me posted on the outcome. 

Thank you for your help with this @Rithin, @Suzie12.  

I'm sorry to see that you had a negative experience with the Customer Support team @Brooke2881, I've sent them your information again for further assistance with this, but it seems that you've been in touch with them or that you already have a case created. Make sure to check your inbox to check if you've received a reply from them. 

Thank you for confirming that you already tried to restart your device @r.k.nikolaeva. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

That's good news @ClaudiaJK, thank you for the update. 

Let me know if you have further questions.  

[InspireHR444]

I bought a Fitbit HR Inspire today. No instructions in box but not sure if there should have been.

Downloaded Fitbit App onto Samsung S3 successfully.

Charged HR Inspire 2 hours successfully.

Pressed switch on the Inspire HR.  Fitbit icon was displayed and underneath, a moving slogan www.fitbit.com/setup. After a few seconds, slogan goes off and the screen is black. Cannot get any displays on like heart rate or anything that would otherwise suggest it was working.

I was able to successfully create an account through the App and inserted details. I could even add meals data. 

On the App on S3, I tried setting up via the menu in the account "Device + Set up a Device".

It came up "Which Fitbit tracker are you setting up?"  I chose Inspire HR

Displayed a picture of the Fitbit, and pressed "Set up your Fitbit Inspire HR" at the bottom.

It just went back to the account menu. If I tried again, I was trapped in a loop.

I was able to login via a Windows 10 laptop and see the account I'd set up with the Samsung S3 earlier. 

Although Bluetooth was turned on in the S3 phone, it didn't show any bluetooth device nearby.  I assume the Fitbit Inspire HR "is" a bluetooth device to be recognised?

But in parallel, there is nothing happening with the Fitbit Inspire HR itself.  It appears to have charged up to 100%  but appears dead.

Spent all afternoon and evening going over the options. Is this a "dead on arrival" Fitbit Inspire HR which needs taking back to the shop where I bought it?  

[InspireHR444]

Is there not a 12 month warranty in place, covered by the Consumer Good Act etc in which goods have to be sold of merchantable quality or you're entitled to a refund under the law?

[SandyGoga]

First, on a regular basis, clean the Fitbit and the Charger with alcohol.  I buy a box of alcohol pads that diabetics would use and those work very well and are easy to use.  Next, plug your Fitbit  tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger. Hold down your tracker's button for 10-12 seconds. Remove your tracker from the charging cable and press its button until the screen turns on.  Seems to really work instead of the hold button for 5 seconds while on the charger.  Do the extra steps, it's worth it.

[InspireHR444]

Good idea Sandy.  I can understand contacts could get dirty from foreign materials such as body sweat, and if using in the shower, from water and toiletries.  But I would have thought the Fitbit should have worked straight out the box -well, after it's first successful charge out the box.  It shouldn't be dirty in its brand new unused state.  I looked at the contacts with a magnifying glass and they look clean - the fact that it did charge supports that.

I will try your hold switch down for 12 sec method.

[traneshaph]

I was having the same issue on my Inspire and a similar issue on my husband's Inspire. I finally got mine to work. I logged into my Fitbit phone app and changed my clock face. It took about 3-5 minutes ti update, but it began working again. Before, the screen would only display the time. I couldn't swipe to other menus. It wouldn't even tell me the battery charging percentage. It would only vibrate. 

My husband's was completely black on the screen. No time, no nothing. Only a vibration when we connected it to the charger. It had been that way for a week. I went into his Fitbit app and deleted his device. Then I re-added it. It began working after updating for about 5 mins.

So apparently, it's a minor software issue. After so many days of pairing and updating all day, it simply "takes a rest". It's annoying, but at least I can quickly fix it now. Hopefully, one of the next few software updates will address and fix the issue. 

[InspireHR444]

That's excellent to hear.  I took mine back to the shop and got a refund - they couldn't get it to work either. If I get another, I've made a note of your test.

[Lynn3M]

Hi,
I have done the recommended steps several times. None of it works. Last I
tried was on Sunday 18th. I don't know how long I can keep on trying these
many recommendations because it's very frustrating and basically, users
really should not have to do these just 1 month into being a Fitbit owner,
don't you think?

[SandyGoga]

If that fix didn't work, I'd definitely be getting a new one. This is
obviously a big issue and Fitbit should be making this right and quickly.
Good Luck. Get them to replace it and right away.



Sandy

[YojanaFitbit]

Hi @InspireHR444 @SandyGoga @traneshaph and @Lynn3M thanks for getting back to share your feedback. I really appreciate the time you've taken to troubleshoot your Fitbit Inspire HR.

@InspireHR444 Sorry to see that you've decided to go to a different direction. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. 

@SandyGoga Thanks for sharing you comments, it's really helpful for us. Your voice is being heard. We're actively reviewing your responses and providing feedback to our product development team. 

@traneshaph Thanks for reporting the issues with your Fitbit Inspire HR. You did a great job performing those steps. I've requested a case on your behalf. You should soon receive an email from customer support. They will take care of you.

@Lynn3M Your feedback is greatly appreciated. If you've already tried the suggested steps, please let me know if I can open a case on your behalf. I talked with our support team to check the next step for  you, but I noticed you had a case created for a similar issue back on July. 

I'll be around. 

[guest518]

So glad I saw this post, my Inspire HR was doing the same thing, and this fixed it!!!!  🙂

[browngjc]

Same problem her with my Inspire HR and received a replacement.

the new one worked for one whole day and now won’t do anything, but the green light on the back is on.

So disappointing and frustrating!

[WinchesterBay]

I can no longer view my fit bit.how can I fix it?

Sooner than later please, or you will get it back!

[SandyGoga]

I am just another user of the community. If the fix I posted doesn't fix
your fit bit, then I would send it back to FitBit and get a replacement.
The fix I discovered worked for mine and it works for many other people, but
it doesn't work for everyone. Contact FitBit and ask for a replacement.



Sandy Goga

[LizzyFitbit]

Hi @guest518, @browngjc and @WinchesterBay. It's great to see new faces around. @SandyGoga, I'm glad to see you here and thanks for your help. I'm sorry for my delayed response, and let me help you with your Inspire HR devices.

@guest518, I'm glad that the steps posted in this thread helped you. That's great news!

@browngjc, I'm sorry that you're having this issue with your replacement Inspire HR. I understand how you're feeling, and appreciate you for bringing this to my attention. I've been informed by our Support Team that your case is already on their hands. They'll keep working with you via email, so make sure check your inbox.

@WinchesterBay, thanks for letting me know that your device is having this behavior. If you're not able to feel a vibration when holding the button, please give a try to the steps posted by our friend @SandyGoga which have helped other users. If the issue persists let me know so I can request a case for you.

Keep me posted!