Inspire HR won't turn on

[Rachel3788]

Inspire HR won't turn on or connect to my iPhone. Vibrates every few seconds and I have seen a smiley face but it won't turn on. I put it on the charger overnight and still nothing. Can't get it to connect so I can't even restart it or anything. Not happy with this product. I have only had this one for a few months.

Moderator edit: updated subject for clarity

[Superken]

I hadnt had a response so just returned it. As long as youve tried with
the manufacturer Argos was happy with that as faulty.

[YojanaFitbit]

Hi guys, thanks for updating your case and please accept my apologies for the delay.

@Anniston16 Nice to see you here again. Thanks for sharing this information with us, our team will be sending you some important information shortly.

@Joost-1976 I've checked your information with our team and they informed me that you can check your email inbox or maybe your spam folder. They sent you some important information and they are waiting for your response.

@Superken Good to hear that you were able to finish the process with Argos. 

Please let me know if you need anything else.

[Pollynator]

I am having the same issues and literally taken it out of the box to charge for my son and it has just died. Won’t do anything not even react to the charger and the installation screen continues to tick over but no power on the fit bit as no blue tooth connection now or no screen display on the fit bit. Seriously unhappy as my son is mega upset 

[Ryan2379]

Have similar with my Inspire HR. It lasted 2 minutes once out of the box. Turned on long enough to do the initial connection to my phone (Android) app, hit the checking for updates screen and then went dark and i haven't been able to get it to turn back on or take a charge. Bricked in the first few minutes. 

[Pollynator]

It’s ridiculous. Not sure Inspire is the correct name. It’s inspiring me to try another brand

[LizzyFitbit]

Hi @Pollynator and @Ryan2379. Welcome to the Community. I'm sorry for the delay in my response.

@Pollynator, thanks for letting me know about your son's device and I'm sorry that you've this experience. I totally see where are you coming from and thanks for bringing this to my attention. I've contacted our Support Team so they can create a case for you and give you a hand with this situation. They'll reach at you via email, so keep an eye on your inbox.

@Ryan2379, thanks for sharing that this issue started to happen when being prompted to update your device. It's an unusual situation, and be sure that I'm here to help you. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

See you around.

[Brooke2881]

I have the same problem with mine. It never worked properly from the minute it was taken out of the box. I’ve done everything, I’ve updated it, it’ll turn on for a second (Smiley face and then show me the time) and then immediately shut off again. I’ve uninstalled and reinstalled several times, nothing works.

I have the original receipt and packaging but Kohl’s where I purchased it from won’t do anything past 30 days and Fitbit won’t do anything past 45 days. All I asked for was a replacement or refund and I was denied both by both companies. What a rip off!! Next time, I’ll just walk into Kohl’s with a handful of $20 bills and throw them around the store. And obviously I’m not the only person with this SAME EXACT ISSUE so I think it’s insane that they won’t do anything to correct the issue!! Never buying from Fitbit again 

[Anniston16]

After getting no where with Fitbit's online support, I called them.  After telling them I tried every remedy they suggested to no avail, they agreed to send me a new one, which I received in about a week.

To date, it's working fine, but if something goes wrong again, I'm going back to  Garmin.
Good luck!

[Jeannine50]

I purchased my FitBit Inspire HR July 15, 2019 through Amazon and yesterday the screen went blank.  After charging it, all it does now is vibrate.  The screen remains blank.  What do I do now?  Any suggestions?  How do I return it for repairs without having a order number?

[Anniston16]

Usually Amazon takes any returns without question. Not sure about electronics though. Mine could not be fixed so Fitbit sent me a new one

Sent from my iPhone

[Jeannine50]

Update to my dilemma.  I placed my Fitbit in it's charger and held down the button for 5 seconds.  Hoping that this would re-calibrate it.  I did this three times and like they say the third time is the charm.  Back to working!  Thank you Fitbit customer service!

[lpinto80]

I am having the exact same issue. Screen won't turn on and it only vibrates when I try to restart. Have had it for a month

[LizzyFitbit]

Hi @Brooke2881, @Jeannine50 and @lpinto80. I'm glad to see new faces around! @Anniston16, welcome back to the Forums. I'm sorry for my delay, and I'll continue helping you with your Inspire HR devices.

@Brooke2881, thanks for taking the time to share your feedback about your experience with the Inspire HR and our Support Team. I understand how you may be feeling and I apologize that you've gone through this situation. We welcome any feedback as it helps us to evaluate our products and services, so we can improve them based on your comments. I've contacted our team and it seems that your case is still open and our team will continue providing you with assistance. If by any chance you're not receiving their emails, let me know so I can request them to resend that information on your behalf.

@Jeannine50, thanks for joining this thread, as well for your comments. I'm glad that you received help from our Support Team and now your Inspire HR is working fine. I'm sure you'll rock your steps!

@lpinto80, I'm sorry that you're having the same behavior with your Inspire HR, and thanks for your efforts while trying to restart your device. Since your device is still unresponsive I've requested a case on your behalf so you can receive further assistance. You should be getting a reply soon, keep an eye on your inbox.

@Anniston16, thanks for your great help, as well for your thoughts about the Inspire HR. We'll continue working to improve its performance, and be sure this will not go unnoticed.

See you around!

[JasmineKiwi]

Hi there, can you please open up a case for me please. I have tried all

of the steps above that you have suggested. All I get is a smiley face at times and this message as per the photo or a blank screen and vibrations 

[LizzyFitbit]

Hi @JasmineKiwi. Welcome on board! I'm sorry for the delay in my response.

Thanks for letting me know about your Inspire HR, as well for the picture showing its behavior. You did a great job with the troubleshooting steps, and I've been informed by our Support Team that a case was already opened for you. They'll keep providing you with assistance via email.

Hope to keep seeing you around!

[JL14]

 Mine isn't even vibrating...I get nothing, and it keeps coming up saying Fitbit.com is down for maintenance. 

It was working 3 hours ago,  and now nothing! No flashing pulse taker. No nothing!

[LizzyFitbit]

Hi @JL14. I'm glad to see you here in this thread, and I'm sorry for my delayed response.

Thanks for letting me know about your Inspire HR's behavior. I've contacted our Support Team and I was told that your case is already on their hands. They're currently working on your case and be sure you they'll provide you with assistance.

If you need anything else, let me know.

[TADarr]

After time change my inspire hr turn off and won't start 😌. I have seen a smiley face but it won't turn on. Can't get it to connect so I can't even restart it or anything. Not happy with this product. I have only had this one for a few months.

[LizzyFitbit]

Hi @TADarr. Welcome to the Community Forums.

Thanks for letting me know about your Inspire HR and your efforts while troubleshooting your tracker. I'm sorry you're having this experience with your tracker and I've requested a case on your behalf so you can receive further assistance from our Support team . Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Have a nice day.