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Inspire HR won't turn on

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‎05-25-2019 04:20 - last edited on ‎05-29-2019 07:44 by Moderator Alum

‎05-25-2019 04:20 - last edited on ‎05-29-2019 07:44 by Moderator Alum

My Inspire HR stopped working out of the blue 2 days ago. It was fine when I plugged it in at night but in the morning there was no green light. I tried holding the button for several seconds, I tried plugging the charger into another outlet, and I tried charging it for the entire day. My phone is no longer recognizing my Inspire and there has been absolutely no action with the device. It doesn't vibrate or show any signs of life.  Please advise...I really love this device and would love to get this resolved.

 

 

Moderator edit: subject for clarity

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‎05-25-2019 06:16

‎05-25-2019 06:16

Hi @Clcozakos28 and welcome!

 

It sounds like something is wrong with the firmware of the tracker.  Have you contacted Support?  Their link is at the bottom of the page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-29-2019 07:45

‎05-29-2019 07:45

A warm welcome to the Community @Clcozakos28 and @DramaQueenDiva thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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