help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won’t turn on.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2020 17:27 - last edited on ‎08-10-2020 18:52 by Fitbit Moderator

‎08-10-2020 17:27 - last edited on ‎08-10-2020 18:52 by Fitbit Moderator

My Fitbit inspire HR will not turn on when detached from the charger. I've tried connecting it to the charger and holding down the button on the side for 10 seconds, this makes the smiley face appear briefly and then it goes back to a black screen. It is showing as being 100% charged. I've tried multiple USB ports. I've also tried installing the update and changing the face but the app doesn't seem to be finding my Fitbit. There are no green lights flashing on the back either. My Fitbit only worked for a week ☹️ Can you please advise what I can do? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-10-2020 18:47

‎08-10-2020 18:47

Hi @kjcull, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

I'll be here if further assistance is needed.

Best Answer
0 Votes