Inspire HR won’t turn on

[BryanCherrett]

Hi, all of a sudden my Fitbit inspire hr is not turning on. The green light at the back is flashing and it vibrates a bit when trying to switch on but nothing comes up. Tried the holding part but still nothing. Have had this for less than a year and am very disappointed . Kindly advise

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BryanCherrett.

I understand how you are feeling about this situation. Thanks for trying to resolve this and providing the additional details. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging? You can also try changing a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

[BryanCherrett]

Hi,

Have tried both options and still nothing.

[FaeLamia]

Ive had 2 inspire hrs in the last year and they've both had this problem. There is nothing to fix it. The only thing you can do if you keep using it is, plug it into power and hold the power button for up to 40sec. It will take multiple tries over probably multiple days to make it work. Thats how I've gotten my working again.

Amazon replaced the first i bought and with the second I've just dealt with the issue bc personal issues have been more important. Customer service had no tips, advice, suggestions or anything else. All they wanted to know was if it was in warranty. Since its not they won't do anything but offer my a discount on a new item. Im so sorry there isn't anything we can do to help you. You need to contact customer support and hope your watch is still under warranty. But your email from the warranty department will take a couple days so keep an eye out for it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @FaeLamia. Thank you for your response, @BryanCherrett.

@BryanCherrett I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@FaeLamia Thank you for joining the thread and sharing your experience. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Since you already have a case with our Support team, please continue the communication through email as they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions.

[FaeLamia]

Ya they "helped" by offering a discount on a new device. Yet I've talked to 3 people and none of them gave me any information on the discount. I'm done with this company and I hope others see my comments and decide to find a better, more honesty company as well. 

Bryan, I sure hope you can get your watch fixed or replaced. Hopefully they offer you better help than they did me. Best of luck. Have a great new year.