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Inspire HR won’t turn on

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‎02-17-2021 18:38 - last edited on ‎02-18-2021 03:06 by Fitbit Moderator

‎02-17-2021 18:38 - last edited on ‎02-18-2021 03:06 by Fitbit Moderator

Fully charged. it was working fine then all of a sudden it just went to a black screen.

it won’t vibrate, no green light on the back. I’ve plugged it into both a computer and a wall charger held the button down for 15 seconds and it won’t reboot. It will not sync with the app either

 

 

Moderator Edit: Personal info removed

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‎02-18-2021 03:04 - last edited on ‎04-29-2025 06:08 by Fitbit Moderator

‎02-18-2021 03:04 - last edited on ‎04-29-2025 06:08 by Fitbit Moderator

@EJ1431 Welcome to the Fitbit Community!

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I also moved your post to the correct board.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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