Inspire HR won't turn on

[marionrgator]

My Fitbit inspire HR will not turn on. It’s fully charged and the screen is just black. My phone can’t even locate it it. It stopped working around 1p est yesterday. It’s literally only 10 months old and I have the premium account. What can be done to fix this?

Thanks in advance. 

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @marionrgator. Thanks for letting us know that your Inspire HR is fully charged and that your phone can't locate it. 

In order to turn your device on I would recommend restarting it. Also, please follow the instructions of help article: Why won't my Fitbit device sync?

[ZaidaSanchez]

I try to restarting it, but still dont work, 

[AndreaFitbit]

Welcome to the Fitbit Community, @ZaidaSanchez. Thanks for letting us know that you've tried restarting your Inspire HR to turn it ON again.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[marionrgator]

It’s still won’t turn on. Tried to reset it.

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for trying to reset your Inspire HR @marionrgator.

I noticed that you already have a case with our team. 

Keep on visiting the forums.