Inspire HR won't turn on

[JamJax2014]

My screen isn’t scrolling, have tried advice through this forum or resetting (done this a few times) I can see the time and if I hold button down the battery percentage and lightbulb (can no longer turn off) is there anything I can do? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JamJax2014. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from. 

To better assist you, please confirmed that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above has worked, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[JamJax2014]

Unfortunately neither option has helped fix the issue. 

[MarreFitbit]

@JamJax2014 I appreciate you had followed the tips and recommendations provided above.

As suggested above, please feel free to contact our Support Team for further assistance. Click here to get connected.

We look forward to getting you back on track.