Inspire HR won't turn on

[Nic2214]

Recently my Inspire HR has had a dead screen. It will not stay on and rarely even shows me the smiley face when I out it on charge and hold down the button. On rare occasions it resets and displays the time but then it goes dark again and won't show the display. I've tried leaving it on charge and reseting it multiple time. I know this sounds odd but when I look at the back of the device it's almost like there's water damage on the inside which seems crazy because they are waterproof up to a certain point and I've never taken it to depths remotely close to that. Please help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Nic2214. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from. 

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, please try restarting your Inspire HR. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work either and your Fitbit device hasn't vibrated for the restart process, I'd recommend trying the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If none of these steps work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.