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Inspire HR won't update its firmware

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‎01-26-2021 07:44 - last edited on ‎01-27-2021 03:18 by Fitbit Moderator

‎01-26-2021 07:44 - last edited on ‎01-27-2021 03:18 by Fitbit Moderator

Hello,

I'm having trouble getting my Inspire HR to update. It sits forever, seemingly updating, but then I receive a message that the update failed.

I've tried the following:

  • Restarting my phone
  • Restarting my Inspire
  • Keeping my Inspire on the charger while it updates
  • Removing it from the charger while it updates

Also, my Inspire will not sync with my WeightWatchers app. I'm assuming it's because of the update?

Any help is greatly appreciated. 

 

TIA!

 

 

Moderator edit: updated subject for clarity

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‎01-27-2021 03:17

‎01-27-2021 03:17

Hi @pboyd001, it's great to see you in our Fitbit Community. Regarding the firmware update issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, run the update again and see if it gets completed and also see if your Inspire HR syncs with WeightWatchers properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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