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Inspire HR won't won't track or sync sleep data

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‎01-24-2021 07:46 - last edited on ‎01-27-2021 06:27 by Fitbit Moderator

‎01-24-2021 07:46 - last edited on ‎01-27-2021 06:27 by Fitbit Moderator

In April 2019 I bought an Inspire HR  which is now not working correctly. Last year it failed to change the clock face despite going through all the reset procedures and this year it has failed to give me sleep data. I have re-paired it with my Windows 10 PC several times and rebooted the Inspire as per the instructions and although it says it has syc-ed it does not transfer the sleep data. Is there more I can do or has it developed a fault?

 

 

Moderator edit: updated subject for clarity

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‎01-27-2021 06:26

‎01-27-2021 06:26

Hi @OodieGPH, it's great to see you in our Fitbit Community. Regarding the sleep logging issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

In order to avoid any confusion on my end, let me know if you restarted your Inspire HR as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks and syncs your sleep data.

 

Looking forward to your response.

JuanJo | Community Moderator

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