08-20-2022 08:46
08-20-2022 08:46
I have reset my inspire hr multiple times, it will not allow me to swipe. The clock will show when i push the button, but i can not see anything else. It worked the other day while i was syncing but it wont work at all now other than the clock. Help. Ive done the reset multiple times now, it has not worked. It does not vibrate at all.
08-22-2022 07:34
08-22-2022 07:34
Hello @Cmitchell88
Since repeated restarts failed to fix the scrolling issue I’d suggest trying to change the clock face by going through the Fitbit App to see if that helps.
Here’s how it’s done: https://help.fitbit.com/articles/en_US/Help_article/2311.htm
😉 Please let me know if this helps
08-25-2022 12:37
08-25-2022 12:37
Already tried. Does not work
08-25-2022 13:13
08-25-2022 13:13
Hello again @Cmitchell88
Is your Inspire HR still gathering data and showing on the Fitbit app? Steps…etc?
08-25-2022 13:54
08-25-2022 13:54
Yes, but it will not vibrate at all.
08-25-2022 18:54
08-25-2022 18:54
Hello again @Cmitchell88
I apologize for the late response. You can try to set up your Inspire HR as a new device. This might help the scrolling issues as well since restarting or changing the clock face hasn’t helped. Since it seems to still sync it might be a good option to try.
Setting up your Inspire HR as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync. So make sure you sync one final time before proceeding.
To set your Inspire HR up again as a new device please follow these steps closely:
I’m hopeful this will help. Please let me know how it goes.
08-26-2022 16:54
08-26-2022 16:54
This did not work.
08-27-2022 13:50
08-27-2022 13:50
Nothing is showing on the screen at all now. But it still syncs and the green lights show on the back
08-27-2022 14:02
08-27-2022 14:02
Hello again @Cmitchell88
I’m sorry your Inspire HR is still not up and running. I can only suggest contacting Fitbit Customer Service
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
More information can be found here: https://myhelp.fitbit.com/s/support?language=en_US
I hope it can get sorted out quickly