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Inspire HR wont restart, has delay in showing messages

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‎12-20-2020 18:58 - last edited on ‎12-21-2020 03:14 by Fitbit Moderator

‎12-20-2020 18:58 - last edited on ‎12-21-2020 03:14 by Fitbit Moderator

So my Inspire hr wont register texts until minutes after the text comes through. So I thought, restart it. But it wont restart and is saying its not charging. Send help.

 

 

Moderator Edit: Clarified subject

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‎12-21-2020 03:17

‎12-21-2020 03:17

@Gillabee123 Thanks for stopping by!

 

Let me help you with this and thank you for troubleshooting this issue. You can follow these instructions to help your device charge, once it is charging you can retry the restart which is in the following instructions.

 

Regarding the delay in showing the messages I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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