03-22-2021
16:41
- last edited on
03-23-2021
09:16
by
AlvaroFitbit
03-22-2021
16:41
- last edited on
03-23-2021
09:16
by
AlvaroFitbit
One day my fitbit died. I had charged it 100% the day before, so I thought it was odd. I charged it up fully again, and it died soon after. I tried restarting it multiple times and charging it more, but the screen would not turn on. I left it in my drawer for a few days, not sure what to do. Today, I synced it and it updated. I could see the little progress bar and after the update the green light was showing, but the screen did not light up even though I knew it was fully charged. I looked through forums on here, and changed my clock to see if it would help. My screen turns on now, but now it won't turn off. I press it to turn it off and it flashes back on. Or, if I just let it sit it will automatically turn off and then right back on again. I think I understand why it was loosing charge so much now. I have tried reseting it multiple times. Now what?
Moderator Edit: Clarified subject
03-23-2021 09:17
03-23-2021 09:17
@KateLeSieur It's good that the community is growing!
Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Hope this helps.
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