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Inspire HR wont turn on

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‎01-24-2020 07:47

‎01-24-2020 07:47

hello 

i have the Inspire HR and it will not turn on unless it is on the charger. i thought that it was low in battery so I put on charge and it said that the battery is 100%. if i leave it on the charger it will turn on and i can swipe through the menus but the second that i remove the charger it will go off and will not come back on. there are no lights flashing just dead. i only had this fit bit for 3 weeks has anyone else had this  problem

i have done some troubleshooting that i can think of like clean the charge contacts with alcohol

and do a reboot while it is on the charger but nothing is working  

Please help

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3 REPLIES 3

‎01-26-2020 08:43

‎01-26-2020 08:43

Welcome to the Community Forums @mlutz51, nice to see you around. 

 

Thanks for troubleshooting prior to contacting us. We strive for excellent customer service and customer satisfaction remains our number one goal. Your comments are greatly appreciated. I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case shortly.

 

Please let me know if you need anything else.

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‎01-26-2020 08:59

‎01-26-2020 08:59

I'm having the same problem...left it to charge for a couple of days on Wed/Thurs and it won't turn on. Even when the charging cable is on there's nothing. I've also had mine for only a few weeks and have come to rely on it. Any suggestions?

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‎01-28-2020 06:07

In response to Karkie212

‎01-28-2020 06:07

Hello Karkie212

 

I tried all that i could think of and got no results i unpaired it, updated firmware and cleaned all the contacts on the back. i called help support and they ran trough more steps and found that there was something corrupted in the interface and they replaced it for me 

 

give them a call and let them know that you're having this issue and they will take care of you 

 

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