help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR working but has a black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-18-2021 10:09 - last edited on ‎05-19-2021 11:18 by

‎05-18-2021 10:09 - last edited on ‎05-19-2021 11:18 by

My screen stopped working while I was swimming this afternoon. My app shows that the swim was logged and all my steps since have logged but the screen remains black. It buzzed at me when I hit 10k steps. I have tried the 15 second hold of the button both on and off the charger several times without success (it’s charging but nothing shows on screen when it’s doing it). I’ve tried changing the clock face - the app said it was changed and the Fitbit buzzed at me but still nothing on screen. Help!

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
1 REPLY 1

‎05-19-2021 11:18

‎05-19-2021 11:18

Welcome to the Fitbit Community, @Fikna75.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming the steps to restart the tracker in How do I restart my Fitbit device?

 

If the issue persists, please get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes