Inspire HR workout disappearing from the app

[Shazia.A]

Hi

Ive noticed the last couple of days the my workouts which were showing on my fitbitt and app disapear ( the lighting bolt icon). I went for a hill walk and it showed but later on it disappeared. Today i walked to the gym and did a workout and it 114 on both the app and my watch now its saying 0 on both my watch, app and dashboard. Think this started when i lined it to myfitnesspal. Any suggestions please

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shazia.A.

Thanks for the details shared in your post. I understand your concern regarding MyFitnessPal. Since MyFitnessPal sends to Fitbit logged food and activities, the information recorded by your device could be overridden by the information from MyFitnessPal. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you.

For more information about tracking workouts, see How do I track my workouts with my Fitbit device?

See you around.

[Shazia.A]

Hi did contact support but I'm unable to retrieve the workouts and can only see these on dashboard. Not sure why they dissapeared and think this starter when it was synced to myfitnesspal.

[LiliyaFitbit]

Thank you for your reply, @Shazia.A.

I appreciate the update and thank you for sharing your concern. If you continue experiencing difficulties, please feel free to contact our Support team back as they already have all the details and special tools to continue assisting you. I appreciate your understanding and look forward to getting you back on track.

Have a good day.