Inspire HR workout showing but calorie burn and active minutes missing

[MrsAlf2013]

Hello, both workouts today have shown the duration and heart rate zones but calorie burn, impact on your day and active minutes data is missing. Is there a known issue? I can update manually but it should auto register the full activity as it normally does. Thank you.

[AlvaroFitbit]

@MrsAlf2013 Thanks for being part of our Community! 

Let me help you with your missing data on your activities. Could you share a screenshot of what you are seeing on your account? How did you recorded your activity (automatic detection, activated the tracker's exercise option or via the Fitbit app)? Which activity did you select? Do you have other activities of the same type? Try logging out from the app, restart your phone and log back in to see how the activities show.

I look forward to your reply.

[MrsAlf2013]

Hello, it was on automatic detection. I've since updated the activity manually and restarted my Fitbit and haven't had any further issues. It would still be good to know why this happens though when no changes have been made. Thank you.

[AlvaroFitbit]

@MrsAlf2013 thank you for your reply.

Not sure sure what may have caused this issue but glad that this hasn't happened. Hopefully you are back on track and getting all those steps.

Happy stepping and stay safe.