Inspire HR works only when plugged in

[BrynnNicole]

My FitBit was working just fine (I couldn’t tap to scroll but other than that, no problems) but then the other day it wouldn’t turn on. Figured it died so I plugged it in. Still nothing. Couldn’t reset it either by pressing the button on the side for 5 seconds. The next day, I was finally able to get the “happy face” and the time when it was plugged it and my phone found it and shows it it’s fully charged. But if I unplug it, it won’t turn on. I’ve tried resetting multiple times and making sure the charger port was clean. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @BrynnNicole, welcome to the Community Forums! Sorry for the delay in responding your post.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Inspire HR isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Febr]

How do I contact them my inspire only works on charger. I can reboot and change clock faces but only when plugged in

[LiliyaFitbit]

Welcome to the Fitbit Community, @Febr.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

See you around.

[AshleyWright]

I am having this exact same issue after swimming with my inspire HR on yesterday. It will only turn on when plugged into the charger and I can’t reset it. I really hope I’ve not broken it as I didn’t realise it wasn’t fully waterproof! 😫

[LiliyaFitbit]

Welcome to the Fitbit Community, @AshleyWright.

Thank you for joining the thread and sharing the details of the issue with your device. I understand how you are feeling and would like to advise that your tracker is water-resistant to 50 meters. For more information, see Can I swim or shower with my Fitbit device? If you've already tried to restart your tracker, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[LadyNovaLynn]

My Fitbit inspire is doing the same thing. The touch screen stopped scrolling a few days ago and now it won't turn on unless it's on the charger. When it's plugged in it shows the smiley face then boots up to show the time and 100% charged. As soon as it is unplugged it turns off. Very disappointing. 

[AshleyWright]

Hi, contact customer services and explain your situation. That’s what I did and they sent me a replacement free of charge 😊

[LiliyaFitbit]

Welcome to the Fitbit Community, @LadyNovaLynn. Thank you for your reply, @AshleyWright. 

@AshleyWright I am glad to hear that you'll receive a replacement. Thank you for your feedback, I hope you continue enjoying the Fitbit experience and working on your goals. 

@LadyNovaLynn Thank you for joining the thread and sharing that you're experiencing the same issue with your device. If you've already tried restarting your device, I recommend contacting our Support team for further assistance. Click here to get connected with them via chat or phone.

See you around.

[Febr]

Thank you mine was out of warranty so they sent me a 30% discount for a new
one. I now have my new inspire 2

--
Sent from Gmail Mobile

[LiliyaFitbit]

Thank you for your reply, @Febr.

I appreciate the update and hope you continue enjoying the Fitbit experience with your new Inspire 2. You can find more information about this tracker in How do I get started with Fitbit Inspire 2? 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!