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Inspire HR works only when plugged in

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‎06-21-2020 18:46 - last edited on ‎06-23-2020 19:18 by Fitbit Moderator

‎06-21-2020 18:46 - last edited on ‎06-23-2020 19:18 by Fitbit Moderator

Screen became unresponsive yesterday as it does from time to time and so I restarted the device. This time however the screen remained unresponsive. I have since restarted 5+ more times and I noticed that the watch works perfectly until it is removed from the charger and then the screen becomes unresponsive once again. 

Any help would be appreciated.

 

Thank you

 

Moderator Edit: Clarified subject

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‎06-23-2020 19:14

‎06-23-2020 19:14

Hi @KEG.Fit, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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