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Inspire HR wristband broken under warranty

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‎10-08-2020 10:04 - last edited on ‎10-08-2020 11:15 by Fitbit Moderator

‎10-08-2020 10:04 - last edited on ‎10-08-2020 11:15 by Fitbit Moderator

I purchased my fitbit Inspire two months ago. Through normal use, the strap mount has somehow cracked and the strap therefore keeps coming off. 

 

I bought the item in Indonesia, however I live in the UK now. I would like to understand if I can return the item as surely it must be covered under warranty for this? 

 

Please advise. Thank you! 

 

Moderator Edit: Clarified subject

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‎10-08-2020 11:17

‎10-08-2020 11:17

@EmmaL It's nice to have you on board!

 

Let me help you with your damaged Inspire HR band/ I noticed that you already have a ticket with our Support team so work with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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