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Inspire HR wristband falls off

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‎09-09-2020 09:28 - last edited on ‎09-10-2020 10:05 by Fitbit Moderator

‎09-09-2020 09:28 - last edited on ‎09-10-2020 10:05 by Fitbit Moderator

I used a rubber band to temporarily claps my wrist band

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-10-2020 10:20

‎09-10-2020 10:20

@George-D666 I hope you're doing well!

 

Let me help you with your damaged wristband and thank you for taking the time to secure it with a rubber band. This isn't the experience we want for you so I went ahead and created a ticket so our Support team can further assist you via email. They will check your tracker's warranty status and provide options accordingly.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-10-2020 16:30

In response to AlvaroFitbit

‎09-10-2020 16:30

Hello HR
thank you for responding, it has slipped off about 10 times.
I would like a new half of the wrist band with (C) loop attachment.
George D.
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‎09-16-2020 12:08

In response to George-D666

‎09-16-2020 12:08

@George-D666 thank you for your reply.

 

I suggest you let our Support team know what you need as they are the ones that can provide a replacement always based on the warranty status as mentioned before.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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