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Inspire HR wristband torn

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‎05-22-2020 15:55 - last edited on ‎05-25-2020 16:45 by Fitbit Moderator

‎05-22-2020 15:55 - last edited on ‎05-25-2020 16:45 by Fitbit Moderator

3 bands have broken in the last 5 weeks where the band attaches to the fit bit device.  The plastic piece that hold the metal piece that fits in the device has broken on all three bands.  This is from normal wear and tear.  Is anyone else having this problem

 

JR - Colo Springs

 

Moderator Edit: Clarified subject

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‎05-25-2020 16:44

‎05-25-2020 16:44

Hi @rj2, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention and for the details that were shared. Since this is hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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