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Inspire HR wristbands falling off

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‎10-03-2020 10:56 - last edited on ‎10-05-2020 19:10 by Fitbit Moderator

‎10-03-2020 10:56 - last edited on ‎10-05-2020 19:10 by Fitbit Moderator

My band kept falling off, so I bought a new one. But that one keeps falling off too. It feels like something is stripped inside my Fitbit. It’s so disappointing as I wear it every day and now I have to try and carry it with me when I’m walking around or exercising, and that’s just not working for me

 

Moderator Edit: Clarified subject

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‎10-05-2020 19:06

‎10-05-2020 19:06

Hi @rbhauch02, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. Because this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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