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Inspire Hr hasn’t scrolled since day 1

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‎12-03-2019 16:01

‎12-03-2019 16:01

I have had my inspire hr for two weeks it I have not been able to make it scroll since the day I took it out of the packaging I have reset it on the charger several times as well as changed the clock face and let the battery fully drain. 

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‎12-04-2019 06:30

‎12-04-2019 06:30

@Dillan18 A warm welcome to our Community!

 

Let me help you with your Inspire HR not scrolling and thank you for troubleshooting this issue. Try removing the tracker from your account (on the Fitbit app tap the top left button, then the tracker's icon and finally the trashcan icon) then set it up again.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-04-2019 07:57

In response to AlvaroFitbit

‎12-04-2019 07:57

Thank you for you help unfortunately this did not solve the problem either.

Sent from my iPhone
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‎12-09-2019 11:18

In response to AlvaroFitbit

‎12-09-2019 11:18

Unfortunately deleting and re setting up the device also did not help still can not scroll

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