Hello @Jayboy4u
Did you remove the old Inspire off your Bluetooth before trying to set up your new one? I’d certainly do that then open your Fitbit app, tap your profile picture then scroll down tap your old Inspire then scroll down and tap remove this Inspire device. Now your old Inspire should be completely gone.
On your new Inspire try restarting your Inspire to see if that helps. Follow the restarting procedure found here:https://help.fitbit.com/articles/en_US/Help_article/1186.htm Hopefully a restart will help address the Fitbit Logo issue.
Now that things are cleared out we can try and set up your Inspire as a new device. Here is how you set up your Inspire again as a new device.
Here is how you set up your Inspire again as a new device. Please follow these instructions carefully and don’t miss a step:
- Remove any connected Fitbit from the Bluetooth settings on your phone.
- Turn off other nearby Bluetooth connections.
- Check if your Fitbit App is updated
- Log out of your Fitbit app and reboot your phone.
- Restart your Inspire: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
- Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
- Select the Inspire in the list of trackers and follow the onscreen instructions. When asked if you want to replace the Inspire say yes.
😃 Hopefully that gets you up and running again. Please come back and let me know how if this helps and gives you an answer to your current issue.
