Inspire Series Firmware release - 1.88.11

[KateFitbit]

Fitbit Update 09/3/2020: Thank you all for your participation in this thread. Since the majority of Inspire Series users have reported successfully updating their firmware, I am closing this thread. If you still have not updated your firmware check out this post for some best practices on how to update your device. 
If you are experiencing an issue with your Fitbit unrelated to the firmware-up process, I invite you to start a new topic on the community or find a related topic. Thanks again for all the great feedback.

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Update 8/20/20: The Inspire firmware release of 1.88.11 should now be available to all customers today. If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist. Please keep this thread on-topic by only providing feedback after updating your Firmware to 1.88.11. 

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We've begun releasing new firmware (1.88.11) for Inspire/Inspire HR to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW

Please click here for firmware notes. 

HOW DO I UPDATE?

Step by step instructions for updating your Inspire can be found here.

If you run into any trouble updating your Inspire, please review these troubleshooting tips. 

[AndreaFitbit]

Hi. Thanks for getting back to us. I'll be glad to continue assisting you with your firmware update inquiries.

As mentioned before, please keep this thread on-topic by only providing feedback after updating your Firmware to 1.88.11. 

@EmIntoFitness, what do you get instead of the light bulb?

@Engelien, please make sure that your heart rate setting is ON. 

Keep on visiting the forums.

[FoxyReebok]

Is something going to be done about all the problems this update has caused? I haven’t been able to use my fitbit for a week now due to this HORRIBLE update, and even though I have resynced, cleared data off my device, made sure the heart rate monitor was turned on, and have followed all instructions, the most I’ve gotten was one patronizing email telling me all the things that will wear my battery down faster. As if there’s really anything that I could do in the span of a week that would make my battery go from lasting days to only lasting hours. And when I followed the instructions in the email and charged the battery to 100% and watched it die in less than 5 hours...I’ve received NO further feedback after 4 days. This is getting ridiculous. I’ve really promoted the Fitbit brand over other brands, but after this update/customer service experience I will definitely switch if something isn’t done soon to fix it. When my entire heart rate monitor goes out and the light won’t even come on, cleaning it with alcohol isn’t going to help! And my battery isn’t dying 72 hours faster because I synced it that many times. 

[elliott-michael]

It’s been 10 days and I was never reached out to by fitbit support. It is astounding how unprofessional every person behind fitbit has been and this has been so disappointing considering this is my first and ONLY experience I will be having with this company & products. 

[FoxyReebok]

Thanks for the heads up. Guess the next step is to start posting reviews.

[Conny_M]

I am also facing issues since the latest firmware update:
- I have to recharge my Fitbit Inspire HR after only 3 to 3.5 days (I am only wearing it; no continuous Bluetooth connection). Before updating my device, I had to recharge it after 6 days.
- Every time I am moving my arm (even if it is only a slight movement), the display light turns on. This is really disturbing at night! (and might be the reason why the battery needs to be recharged that quickly...)
- It takes several tries until I can synchronize my Fitbit with my smartphone. As soon as it works, synchronization takes between 2 and 5 minutes.

This is what I tried and checked:
- I restarted my Fitbit Inspire HR since the firmware updated at least 3 times.
- I changed my display theme from "Tron" to "Just Time".
- The dominant hand is selected.
- Sleep setting is "normal", not "sensitive".

Like others, I am very frustrated 😞

[M-Asp]

@Conny_M 

I am having the opposite problem after this update. I have to shake my arm quite violently to get the display to turn on. 

Battery life has reduced from 5 days to 3.5 after the update and I have the battery draining functions turned off. 

Syncing is really an issue now. When trying to sync, I first get a message saying that it couldn't find device. Then a couple of minutes looking for device, despite holding the phone in the same hand as where I wear my tracker. Then it finally starts syncing, and same as yours, it takes 2-5 minutes. 

My sleep setting is sensitive, as apparently that works better with the HR monitor but it is not great. 

I have done the same as you and have also unpaired and paired again. Deleted the app and re-installed, but still not happy with this update.  

It took months before the last update was sorted. Why release another update only a few months after the issues of the last one has been resolved???

[LeslieFi]

This recent firmware has dimmed my screen making my Fitbit charge 3 virtually unusable. Very disappointing in my a view an attempt to force an upgrade. I will not do that because of this. I will now have to buy a new different brand as there is zero advice on how to resolve this.

[fbt2]

Andrea,

With all due respect to you, it is now very obvious that Fitbit's problems go way beyond what you and other customer support persons are able to address.  These trouble-shooting steps by and large don't work.  The problem is with the Fitbit firmware and/or the devices.  It's much deeper than what turning Bluetooth on and off or wiping with a swab will correct.

Do you have any word that Fitbit's programmers are aware of these problems and are working on them?  We are not being unreasonable nor are all these customers making these problems up.  Fitbit implying they don't really exist isn't helpful and just makes people even more unhappy with the product.

Just an acknowledgement that Fitbit is aware of and is working to resolve these problems would be very helpful.  

[Jce223]

f they cant fix it i demand a new tracker....................

[marshwren]

Agreed...

My husband’s Charge 3 is also not behaving.



Sent from my iPad

[annalouise8]

Battery life significantly reduced after firmware update, only last 1.5 days, where it would last 5-7.

[AndreaFitbit]

Welcome to the Fitbit Community and thanks for getting back to us. I'll be glad to continue assisting you with your firmware update inquiries.

As mentioned before, please keep this thread on-topic by only providing feedback after updating your Firmware to 1.88.11. 

@FoxyReebok, please stay in touch with our support team. They will continue assisting you.

@elliott-michael, I sent you a PM. Please check your inbox. 

@Conny_M and @M-Asp, @annalouise8, I went ahead and created a case on your behalf. Please check your email.

@LeslieFi and @marshwren, since you´re experiencing issues with your Charge 3. Please visit Charge 3 board to keep thread on topic. 

@fbt2, thank you for your comments. We provide your feedback to our team in order to fix the situations that appear with products.

Let me know if you need further assistance.

[Valerie15]

I am having similar issues to others since updating with the latest firmware.  My inspire is constantly losing its pairing with my iPhone and the battery is draining so quickly 

[SunsetRunner]

Never mind - edit for me.

[mhirsch6419]

I too am having issues since the firmware update. The most significant issues are much  like many others that have posted here, My band is not holding a charge the way it used to. (Having to charge every 3 days). The screen lights up at the slightest movement.

[Robinbyrd]

I received a 35% off discount to purchase another fitbit since they have no
idea what is going on. I don't think I will they need to replace what they
broke

[LanuzaFitbit]

Thank you all for your participation in this thread. Since the majority of Inspire Series users have reported successfully updating their firmware, I am closing this thread. If you still have not updated your firmware check out this post for some best practices on how to update your device. If you are experiencing an issue with your Fitbit unrelated to the firmware-up process, I invite you to start a new topic on the community or find a related topic. Thanks again for all the great feedback.