Inspire - Setup not working with Samsung Galaxy S9

[LDan]

I am trying to setup Inspire with a android (Samsung Galaxy S9) and the setup is stuck on Step 2.  It will not load past 1%.   I tried the setup multiple times.  Checked the board for similar issues but did not find anything to help with my issue.  

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Fitbit Forums @LDan, let me give you a warm welcome to our community.

Sorry to hear about the issues that you're having to set up your Fitbit Inspire. Thanks you for all the steps that you've tried to connect it with your Samsung Galaxy S9.

• Have you tried to remove your Fitbit Ionic from the Fitbit app and from the Bluetooth settings on your phone? So you can set it up as a new device. This have helped other users with similar issues.
• Please also check the recommendations in this help article: What should I know about using the Fitbit app on my Android phone?

Please give it a try and if you run into any trouble while setting it up again, I recommend reviewing these troubleshooting tips. 

I'll be around, please keep me posted.

[LDan]

Hi. Thanks for responding.  I was finally able to get it to link.