Inspire Won't Turn On

[Hippiebrad]

Hi, I just got my Fitbit Inspire, gave it a full charge, linked it to my phone, it asked me to reset the device in order to run an update. The update ran and it hasn't turned back on. The only way I can get it to do anything is by plugging it in and holding the button for 8+ seconds to reset it. The smiley face comes on then goes dark. I've tried a bunch of advice I found on the internet to no avail. What should I do?

[Odyssey13]

Hi @Hippiebrad  Fastest way for direct help - Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Marycanary]

Hope this helps. I've had Inspire for a couple of days and it wouldn't connect to my phone. I have now loaded the app on my desktop and it synced straight away and has also linked to the app on my phone! This was recommended by Lottie on  the help chat line for my previous fitbit Flex 2. My phone isn't one of the recommended ones but it now works!

[Odyssey13]

Hi @Marycanary  thanks for sharing that. So many people only use their phones and I use my computer, too. Glad Lottie got you going again.

[EdsonFitbit]

@Marycanary Thank you for visiting the Fitbit Community.

I'm glad to hear that you had a great experience with Customer Support. Thanks for letting us know that you are now back on track. I forwarded this information to their supervisor to congratulate them for the great work.

@Odyssey13 Thanks for your support.

Feel free to contact us at any time.