help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire - Won’t turn on

‎08-31-2025 11:58 - last edited on ‎08-31-2025 16:35 by Fitbit Moderator

‎08-31-2025 11:58 - last edited on ‎08-31-2025 16:35 by Fitbit Moderator

Please help! My inspire will only turn on when on charge! It’s 100% charged. As soon as I take it off charge it goes dead/off! I’ve tried holding the button down to reset but doesn’t work! Any suggestions please?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎08-31-2025 16:37 - edited ‎08-31-2025 16:38

‎08-31-2025 16:37 - edited ‎08-31-2025 16:38

Welcome on board to our community forums @JMWpros! It would be my pleasure to help you with your Fitbit Inspire, which only works when plugged into a power outlet.

Thank you for your efforts to resolve the issue. We want you to get you back on track as quickly as possible.

By entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue your device is experiencing. Make sure you follow each step.

I'll be around.

Best Answer
0 Votes

‎09-01-2025 01:26

In response to DaniFitbit

‎09-01-2025 01:26

Hi, thanks for your reply! It doesn’t seem to be a charging issue as I can see when it’s on the charger the screen lights up and it’s 100% charged! But as soon as I take it off the charger the screen goes off and won’t come back on! When I put it back on the charger, at first this comes on the screen 🙂 then it comes up with the date and time from the last time it was on charge before it catches up and displays the correct date and time. So it appears to turn itself off as soon as it’s taken off charge and I can’t turn it on!

Best Answer
0 Votes

‎09-01-2025 09:37

In response to JMWpros

‎09-01-2025 09:37

Hi @JMWpros.  It sounds like you have a battery charging fault.  You can't fix this problem.  

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎09-01-2025 10:48

In response to LZeeW

‎09-01-2025 10:48

Hi, thanks for your reply! But it’s showing it’s fully charged on my app and when it is on charge and the screen comes on it says 100% charged! Do you think that’s not the case? 

Best Answer
0 Votes

‎09-01-2025 13:55

In response to JMWpros

‎09-01-2025 13:55

Welcome back to our forums @JMWpros! Thanks a lot for the details provided.  

It's great to have you here @LZeeW! I really appreciate your time and feedback.

@JMWpros  Although your device is charging normally, I strongly recommend you try the recommendations listed here. Those may resolve the issue that occurs when unplugging your device from the power source.

If the problem persists, contact support if you haven't already. I am sure they have the right tools to help you further. 

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

Best Answer
0 Votes