Inspire & Inspire HR Battery Issue

[MattFitbit]

Fitbit update: 4/9/19 Our engineers have added the Stats Heavy and Valerie clockfaces back into the gallery. Feel free to re-install them if you had recently removed them due to battery concerns. 

---

Our team was recently made aware of an issue which may be affecting some users battery life while using certain clockfaces on Inspire and Inspire HR. We are currently looking into this and hope to have a fix identified soon. 

In the meantime, I recommend switching to one of these three clockfaces: Simple Stats, Shifted, or Analog. After some testing, our team has determined that switching to the above clockfaces should help alleviate potential battery drain. 

If you are experiencing short battery life after switching to one of the clockfaces above, I also recommend performing a quick restart and following the troubleshoots listed in this article.

As always, I will be sure to keep you all in the loop as more information becomes available. Feel free to let me know if you have any additional insights or questions. Thanks again!

[kimb234]

Did you return your black one and get the 2nd, or did Fitbit replace your first one?

[Mahea04]

I've got 2 replacements and both have issues. 

[Jo7984]

@kimb234  Fitbit sent a replacement out. 

Why do u ask?

[BBurgDave]

@Jo7984 I was joking about White being the fix, although I supposed it is possible that they had a bad batch and they were all the same color (not white).  It seems to be a mfg issue to me since we all have the same S/W and some work fine and some don't.  It is possible that the early ones had a mfg issue that has since been worked out, but not possible to know since Fitbit is not saying anything useful about that.

[SilviaFitbit]

Hey everyone! Thanks for participate in the forums, I apologize for the delay in the reply. 

Hey @BBurgDave. Sorry to hear that your second Inspire isn't working. I'm glad to hear that your wife received a replacement, hope she can continues reaching her exercise goals. 

Thanks for getting back @ProfJudi. Sorry for the misunderstanding. It seems that our Moderator only wanted to acknowledge the fact that you received a new Inspire, our only goal at Fitbit is to help you with any inconvenience that you may have. Any update about this issue will be posted here. 

Welcome back @SunsetRunner. Sorry to hear that your Inspire is showing an exclamation mark. I would like you to confirm that you've tried restarting it. Also, please reply to the following questions: Is it when you're exercising or when you're charging it? 

Hey @Mahea04. Sorry you feel this way. Our Support team is always here to assist you and if you're experiencing any inconvenience, they will be happy to review your case individually and provide you with options based in the Fitbit Warranty. 

Thanks for the troubleshooting tried @Jo7984. I've noticed you already received a replacement from Fitbit. Please continue the communication through email, they will continue assisting you from there. 

Welcome to the Community @jojoshou24. Thanks for sharing your experience with your Inspire. Our team is working on resolving this, we really appreciate your patience and understanding while this gets resolved. 

A warm welcome to the Community @kimb234. I would like you to confirm that you've tried to restart it and that you've checked the main post that lets users know that Fitbit is aware of it and working on a solution. 

Great to see you around @toniecet. Sorry to hear about the inconvenience that you're having. I would like you to confirm that you've tried this syncing troubleshooting. Also, can you let me know which mobile device you're using? 

I'll be around if you need further assistance. 

[BBurgDave]

@SilviaFitbit Ummm, did you actually read what I wrote?  I said the 2nd one is getting 5 days charge - how is that "not working"?

[SunsetRunner]

From Gillettegal....I have signed out, signed back in, made sure it is updated, rebooted my phone.....the exclamation mark disappears for a few minutes then is back....just annoying.Sent from my Verizon, Samsung Galaxy smartphone

[kimb234]

thank you for the response, SilviaFitbit. After reading this forum, I did try the advice of resetting my Inspire HR. It has not improved the battery. I am not checking it overly. I don't have it set to wake up during the night if I move. I don't check my email/texts on it. I'm just using it to track my steps/activity. So, once a day, I get it to track the time I do yoga (15 - 20 minutes) and about twice a week I get it to check my hear rate.I have used the 'relax' meditation function about 3 times since I got the tracker (end of April).

Any other suggestions are welcome. (I don't wear it in water).

kim

[natjameson]

Had my Inspire less than 24hrs and have issues. 

Set up and charged yesterday  and worked overnight fine, went swimming this morning and display starting flickering like a loose connection, then battery died. Charged for two hours and screen flickering and not useable.

[SilviaFitbit]

Sorry for the misunderstanding @BBurgDave. I'm glad to hear that you and your wife are enjoying your Fitbits. 

Thanks for the details @SunsetRunner. It's not normal that you're getting the exclamation mark. I've shared your post with our Support team, they will continue assisting you. 

Thanks for getting back @kimb234. I appreciate that you've followed those tips to improve your tracker's battery life. In this case, I've shared your post with our Support team and they will continue assisting you. 

Welcome to the Community @natjameson. Thanks for the details mentioned. Please restart your tracker and then continue monitoring it. 

Let me know how it goes. 

[natjameson]

Hi, I have tried to restart but nothing happens, does not vibrate, nothing shows on screen although green light is on at the back so tracker seems to have power.

[SilviaFitbit]

Thank you for getting back @natjameson. Sorry for the delay in my reply. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[cincin26]

So our device will only get optimum battery life when we use it as a watch only and with specific clock faces? Why did I buy this then? I get more "watch life" from a $40 Timex. 

[Mahea04]

Exactly! I was told when I called Fitbit on Monday not to sync too often and they also tried to blame my phone. I have a galaxy s10+. They sent it a higher up and I got response of we are working on in the background make sure the app is updated. I'm pissed. If I didnt have sick kid I would have called today to give them a piece of my mind

[TmhL]

Have you had any recharging issues. My brand new inspire HR won’t recharge. 

[TheresaDzi]

Try cleaning the contacts of the charger and fitbit..

[kimb234]

I have switched to manual sync. I last charged my battery and took it off at 9PM 3 June at 109%. At 7 AM 6 June (2 1/2 days later) it had the 'exclamation notification' and batter was 17%. Doing the math, there were  a full 24 hours of that 2 1/2 days that I was sleeping, Soniya tracking, checking, or syncing. This is not ok.

[JimboE]

Wow - I'm glad I checked this out before getting an Inspire to replace my beloved but aging Fitbit one.  Even after several years, I'm still getting five days out of a full charge.  It looks like Fitbit is taking steps backwards instead of forwards.  I will hold off on buying one until these problems are resolved.

[worsn]

I’ve purchased two Inspires and there’s no way you get five days of battery life with the Inspire. You’re lucky if you get two days. Really bad and misleading advertising by Fitbit. 

I’ve been a Fitbit customer for many years now and can’t believe they put out this product. Bring back the Fitbit One - it was a thousand times better!

 BTW - I’ve taken all recommended steps to decrease the demand on battery. Doesn’t help. 

[CBow]

Whatever is going on with this device should have been identified before it went to market. I started today with 94% battery, 9000 steps later the battery indicator is 18%. Everything is disabled and all it had to do was count steps. How about a Fitbit One Classic for those of us who don't need a watch?