Inspire & Inspire HR Battery Issue

[MattFitbit]

Fitbit update: 4/9/19 Our engineers have added the Stats Heavy and Valerie clockfaces back into the gallery. Feel free to re-install them if you had recently removed them due to battery concerns. 

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Our team was recently made aware of an issue which may be affecting some users battery life while using certain clockfaces on Inspire and Inspire HR. We are currently looking into this and hope to have a fix identified soon. 

In the meantime, I recommend switching to one of these three clockfaces: Simple Stats, Shifted, or Analog. After some testing, our team has determined that switching to the above clockfaces should help alleviate potential battery drain. 

If you are experiencing short battery life after switching to one of the clockfaces above, I also recommend performing a quick restart and following the troubleshoots listed in this article.

As always, I will be sure to keep you all in the loop as more information becomes available. Feel free to let me know if you have any additional insights or questions. Thanks again!

[worsn]

It's clear that Fitbit is well aware of this problem with the Inspire.  There are so many posts in their community pages. It's amazing that they don't own up to the problem and take responsibility.  

I guess i'm going to have to get an Apple Watch.

[Mahea04]

I wish I could attach the email I got back from the higher tech support after my call to them last week. I'm on my 3rd inspire hr. They are saying I have wait for another firmware update at this point. Not sending me another which I dont want anyways. I want something different but cant afford it so I'm stuck with **ahem**. 

[Jo7984]

@Mahea04 Did they mention when the firmware update might be?

I'm fed up of emailing them asking questions but just getting standard response from them and not answers as to if the problems are their end, rather than the fact that I sync it a few times a day or dare to have some of the features enabled such as the HR!!

[Mahea04]

@Jo7984 they did not mention when it will be. I'm calling them again tomorrow. I'm not emailing anymore. I'm done they need to hear my anger and frustration 

[LanuzaFitbit]

Hello everyone!

We apologize for the delay in our response. Thank you all for sharing your feedback on the situation.

I was able to see that most of you have been in touch with our support team about this situation.If you have and the issue persists please be sure to reply to our support team directly. They will be more than glad to continue working with you to find a solution.

For those that have not yet gotten in touch with anyone, and are experiencing battery draining faster than normal, please try going through all of the tips listed in this help article. and also keep in mind that depending on the clock face that you are using and other usage details, the battery's duration will be affected.

Thanks for your understanding. Let us know if there are any other questions we can help out with.

[Shannon.rose.93]

I've had my inspire HR for 2 weeks.  Brand new. I just charged it after

The initial set up charge lasted about 4 days. More it's only listed maybe 2 days. What the hell.  No wonder it was so much cheaper. Should have known.

[TheresaDzi]

👍

[worsn]

Thanks for reaching out, but I think there’s a significant flaw with the Inspire. As I indicated, I’ve purchased two and they both demonstrated the same issues with battery draining after just two days of use - no where the five days you advertise.

You may get five days, if you just place it on the shelf and come back five days later. But if you’re actually using it everyday, it just won’t last five days.

I think you should be truthful in your advertising. If I had know that the battery lasted just two days, I wouldn’t have purchased it.

I guess I expected more from Fitbit. Doesn’t pay to a loyal customer anymore.

John

Sent from my iPad

[Fostersf5250]

What's really bad is I purchased mine at Bestbuy and they will no longer warranty Fitbit devices due to too many of them being returned to the store.  If you don't return your device within 14 days your tough out of luck.  

[SWCreations]

My Inspire goes dead more frequently than my Alta did. I had the Valerie clock face, removed it, reset my watch, and reinstalled the Valerie. It didn’t help and still goes dead every 3 days. It never gets the 5 day charge they claimed.

[SWCreations]

I am using the Valerie. I removed, rebooted watch, and reinstalled clock face after they supposedly fixed the battery issue. It is not solved.

[Skizzie1]

I have been using Simple Stats clock face since I purchased it 3 months ago. I am still getting low battery notifications when I am at 60% battery. What is the fix for this???

[LanuzaFitbit]

Hello everyone! 

Thank you all for going through the article I posted and also for sharing your feedback on the situation. 

@Shannon.rose.93, @Skizzie1 and @Fostersf5250, Our support team will be getting in touch with you about this situation. I am sure that they will be more than happy to help you find a solution.

Please do know that we take all feedback seriously and that we are always looking for ways to improve the overall Fitbit experience.

Feel free to reach out if there is anything else we can help you with.

[Sofia1]

I have my fitbit inspire Hr on the analog since day 1 and the past few weeks I get the low battery notification when it drops at 60%

[Deelaw]

I have a new (two weeks old) Inspire.  When it gives me a "low battery" message, I promptly put it on the charger - only to be told it is at 59%!  That's NOT low in my book!!!

[Deelaw]

This does not answer my question.  I want to know why my Fitbit Inspire TELLS ME I need to charge it when it's at 59%!!!!

[SWCreations]

This is exactly what happens to me. It shows low warning, says charge as soon as possible, and it is at 59%

In fact, once it does reach 15%, it just displays a big exclamation point and I can’t see any else on the screen.

Stephanie 

[Skizzie1]

Hey Jimbo, do NOT buy an Inspire. I bought it to replace my Alta and it was the worst mistake. My Alta never had the issues that Inspire has. Like the many hundreds of people on this forum and lots of others, the battery issues are just the tip of the iceberg! There are so many problems with monitoring sleep correctly, and even the heart rate on the Inspire HR. Fitbit support tells us we have to change the clock face (ridiculous), turn off all the settings (great!), and then treats us like idiots when they ask the stupidest questions like, DID YOU TRY RESETTING IT? Ummmm, no, I am too stupid to try that first! Obviously we are stupid since we wasted our money on a new Fitbit that they didn’t even test for all these issues before selling it. Don’t join us stupid folks Jimbo. Spend your money on a tracker that actually works for more than 2 days. 😡🤬😡🤬😡

[worsn]

Will they be reaching out to me as well?

Sent from my iPad

[LanuzaFitbit]

Welcome to the Forums @Sofia1 and @Deelaw. Hello @Skizzie1, @worsn and @SWCreations.

Thanks for reaching back with those details on the matter.

@Sofia1 and @Deelaw, our support team will be getting in touch with you too via email. Please be sure to work with them to better understand what could be happening with your Fitbit and find a solution.

@worsn I could see that you had been in contact with them about this before and that you were working on this situation with them.

Please let me know if there are any other questions on the matter.