Inspire & Inspire HR Battery Issue

[MattFitbit]

Fitbit update: 4/9/19 Our engineers have added the Stats Heavy and Valerie clockfaces back into the gallery. Feel free to re-install them if you had recently removed them due to battery concerns. 

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Our team was recently made aware of an issue which may be affecting some users battery life while using certain clockfaces on Inspire and Inspire HR. We are currently looking into this and hope to have a fix identified soon. 

In the meantime, I recommend switching to one of these three clockfaces: Simple Stats, Shifted, or Analog. After some testing, our team has determined that switching to the above clockfaces should help alleviate potential battery drain. 

If you are experiencing short battery life after switching to one of the clockfaces above, I also recommend performing a quick restart and following the troubleshoots listed in this article.

As always, I will be sure to keep you all in the loop as more information becomes available. Feel free to let me know if you have any additional insights or questions. Thanks again!

[landime9]

They only let me pick out a new Fitbit and pay 50%!  Now I am stuck with a crappy inspire and paid basically full price for a charge 3!  I want my

money back in full on the inspire!

[Shannon.rose.93]

their support team emailed me and basically told me to reset everything and
not to sync or check the app etc so pretty much told me to not use it as
marketed. stupid. it didn't hep at all

[RicardoFitbit]

Hello guys! I'm here to continue providing assistance with your Fitbit devices, my apologies for the delay in responding your posts. A warm welcome to our Community Forums @dawnyprawny @Sofia1 and @Shannon.rose.93. Thanks for your continued participation @worsn @SWCreations @Jo7984 @Tankerbell14 @Fostersf5250 @SunsetRunner @Mahea04 @TheresaDzi @kimb234 @Deelaw @landime9.

i would like to let you know that Fitbit is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our users here in the Community Forums because such information help us to evaluate our procedures for future scenarios. Thanks for taking the time to share your experiences with the Inspire and Inspire HR devices, and for your patience with this situation. For any warranty-related inquiry, please check them in full here. Also, if assistance from our Customer Support team is required, please get in touch with them directly. 

@Jo7984 @Fostersf5250 @SunsetRunner @Mahea04 @TheresaDzi @kimb234 @worsn  Since assistance is already being provided by our Customer Support team, I suggest you guys to get in touch with them directly if you have additional questions regarding the resolution that was provided or if you need further assistance. 

@dawnyprawny @Tankerbell14 I was wondering if this is the first time you get the low battery notification when your devices are at 60% and 45%? Your Inspire series devices should notify both of you with a battery low message when they are at 18%, this is expected behavior and the way we designed this because it indicates that still have 1 day of battery life yet. However, since yours it notifying you at 60% and 45%, I'd recommend to restart your devices and reset the notifications alerts for battery low (turn them off/on). For more information, see: How do I choose which alerts Fitbit sends me? Let me know how it goes.

See you around.

[worsn]

Well, I lost my Inspire. I’m going to get an Apple Watch instead of buying a Fitbit product replacement. I was a loyal Fitbit customer for so many years, but I can’t get over how ineffectively they’ve handled the Inspire battery issue. I’m not some uninformed customer. I don’t appreciate trying to make it seem the issue is with my specific Inspire and not a systemic problem.

Goodbye, Fitbit.

Sent from my iPad

[Steven7130]

Hi Matt

I'm currently dealing with battery issues on a 2 week old Inspire HR and dealing with customer services. 

I think it's time for Fitbit to come clean and admit the product is not fit for purpose as advertised. 

Why have a device that you have to limit many of the functions you originally purchased the device for to conserve battery life and get fobbed of with excuses from Fitbit.

Perhaps a full recall/ refund of the products with issues until it is fit for purpose...that would be excellent customer service....wouldn't you agree?

My old Flex 2 done a great job. Should have kept my money in my pocket!

Still I will continue to pursue a satisfactory conclusion to the issue.

Kind regards 

Steven

[Sofia1]

Hi all, 

It looks like my battery issue is fixed. I don't get the early low battery notification and it last around 5 days. 

All I had to do was restart it once and then turn all preferences off and then turned them back on again.

If it happens again I will let you know. 

Kind regards, 

Sofia 

[Enny925]

SAME! I can barely get one day out of my brand new inspire. Definitely not ok.

[Fostersf5250]

Try rebooting your device.  Sent from my Verizon, Samsung Galaxy smartphone

[Deelaw]

That was the first thing that the "tech support" folks told me to do - it's
a way more complex problem than that!
Dee
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*Ours is not the task of fixing the entire world at once, but of stretching
out to mend the part of the world that is within our reach. (Clarissa
Pinkola Estes)*

[TheresaDzi]

I'm sticking with Inspire HR only cause is was the best deal. In the
store.

Thanks
T

Moderator edit: Format 

[Tankerbell14]

I got so fed up with the continuous dead battery warnings and on top of that, the sleep readings were really weird.  This Inspire is not as good as the Alta that I had before.  I've now also gone and purchased the Charge 3 which I've found already is so much better.  No more problems I hope.

[Fostersf5250]

I had the Charge 3 at one time just didn't like the bulkiness.  I can't afford a new one at this time.  It is not sending me any more notices at this  time but the alarm is a pain to turn off have to hit several times.  Otherwise it's now working okay.  Sent from my Verizon, Samsung Galaxy smartphone

[Lin26662]

Got my fitbit inspire through fitness program at work.I have turn off everything to get battery to last longer,nothing worked.Now I wish I would have saved my fitness points and got a garmin.The inspire looks good but if the battery doesn't last 24 hours it is useless.My flex was better than the inspire.

[Mahea04]

I have sent the inspire back per their instructions only to fi d out that the refund will take 4 to 6 week. What a joke. They never mentioned that in their whole we need to make this better speech. I'm pissed with customer support that they aren't forthcoming with information or support 

[Fostersf5250]

Try letting you device totally run down till it is comletely dead.  Ignore the messages.  Recharge it.  If that doesn't work Google how to factory reset.  Hopefully that will work.  I'm not getting the messages any more and the last time I charged it about 4 days ago and still have plenty on it...knock on wood.Sent from my Verizon, Samsung Galaxy smartphone

[RicardoFitbit]

Hello! It's a pleasure to continue providing assistance with your Inspire series devices, my apologies for the delay in responding each of your posts. I'd like to being giving you a warm welcome to our Community @Steven7130 and @Lin26662. I'm happy to see you here posting @worsn @Sofia1 @Enny925 @Fostersf5250 @Deelaw @TheresaDzi @Tankerbell14 @Mahea04, welcome back.

@worsn Thank you for taking the time to share your thoughts and experience with us, I totally understand how you feel right now, my apologies for the inconvenience you went through with your Fitbit, the feedback that was submitted in your post is appreciated, note that we are always striving to improve. Don't hesitate to contact me back if you need anything else. Same for you @TheresaDzi. 

@Steven7130 I appreciate your effort and time troubleshooting your Inspire with our Customer Support team, the suggestions that were provided in your post are appreciated as well. I recommend you to get in touch with our Support team to receive further assistance directly with them since they're already providing you with assistance. I suggest you to keep an eye to your email inbox for any update from them. Thanks for the feedback. Same for you @Deelaw, please contact them back to receive further assistance. 

@Sofia1 It's nice to know that your Inspire is working the way we designed it and that your battery concern was resolved. Don't hesitate to contact me back if you require further assistance, I'll be right here. 

@Enny925 Certainly this is not ok, it's not the way we designed our Inspire series devices to perform. Can you please let me know if you already took in consideration the information that was posted by @LanuzaFitbit before? Please let me know how it goes so we can move forward. @Lin26662 Can you please check this information too?

@Fostersf5250 I appreciate each of your posts and all the suggestions that were shared, I'm sure that some users that are experiencing the same will find your recommendations helpful. 

 @Tankerbell14 I understand how frustrating this matter was for you, it's nice to know that you're now a Charge 3 user. Please do not hesitate to contact me back if you have any additional questions regarding your new device or anything related with Fitbit, I'll be here.

@Mahea04 I appreciate the time you spent to share you thoughts with us and your personal experience with our Support team, please contact them back for more information about the return and refund procedure that was initiated with them. 

See you around, let me know if you have any additional questions. 

[SunsetRunner]

I am getting so fed up with this inspire!  It did not track my steps at all yesterday, after I charged it overnight and this m ou rning it isn't tracking my steps!! And after 2 days it is showing 65% charge...what is going on I cant afford a new one right now

[SunsetRunner]

And how much did that cost?  I will contact customer service on phone first!!

[kimb234]

After two days, still having 65% is actually great! That means you will actually get at least 4 days charge, which is good! The not tracking steps...not so good - what's the point of having battery life close to what's advertised if it doesn't do even the most basic tracking?!

Sent from Yahoo Mail on Android

[SunsetRunner]

I actually contacted customer support and they are replacing my fitbit....I wanted it overnight as we are leaving on a vacation next week and I wanted to track my steps, etc....but it is what it is.

The lady was EXTREMELY courteous and helpful.  If I have to try another device interim...so be it.  Problem is Fitbit is the only fit device that syncs with weight watchers😞

  Oh well, small problem...God is good all the time!😊👍