Inspire & Inspire HR Firmware Update: Version 1.60.39

[MattFitbit]

Fitbit Update 4/26/19: Firmware Version 1.60.39 has been released to 100% of Inspire & Inspire HR users! 

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Hi all! 

I'm excited to announce that a new firmware version has been released to a subset of users for both Inspire and Inspire HR (Version: 1.60.39). This is a staged rollout and we are hoping to have this released to all users soon!

WHAT’S NEW AND FIXED

This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your tracker can be found here.

If you run into any trouble updating your Inspire or Inspire HR, I recommend reviewing these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!

[Randy69]

Update wont even start...just shows a line on Fitbit for hours and hours, Been trying for 2 days now, Fitbit wont work at all now, been exercising with my old Charge 2! Waste of money will be taking it back just not worth the frustration...shouldn't be so hard!!!

[April714]

Mine had a line also for a short time. Then it kicked out and has been locked since the watch works, but will not sync with laptop or phone. Checked Bluetooth, both only device, restarted Fitbit x 3, resorted phone x 3,  uninstalled the app on my phone and reinstalled x2, nothing. Wont sync or update. Called Fitbit cause my inspire HR is 16 days old they are replacing it. My Fitbit was perfect til I tried update! 

Sent from Yahoo Mail on Android

[Forsh07]

Mine was not syncing up after the update, however I finally got this sorted. Had to remove the Fitbit from the app, then forget the Fitbit on Bluetooth settings, then remove the Fitbit app, turn off Bluetooth, restart the phone, and add the app again, then connect the Fitbit up in the normal way.

Didnt work if I didn’t restart the phone nor if I didn’t remove the app. Odd.

[catester]

You would almost think the Fitbit people would want this process to go a lot smoother.

[erinmwilli]

The lack of customizability of the menu icons that show up on the watch is astounding for a wearable tech product introduced in 2019!! At least let us change the order of the icons! Please make this your next update priority!! 

[InspireHR_User]

Spoiler

I am very disappointed with the new Inspire HR. It was a gift from me to my sister in law in India and she told me that the Inspire HR unit died.  Unable to turn on or reset after she found the steps online. It is very humiliating that my gift just died and a challenge to get it replaced/refunded cus I do not have the physical unit with me in the States. I see so many people are having this issue, very DISAPPOINTED in fitbit company to have released Inspire HR without proper testing. Fitbit has lost my trust.. very FRUSTRATING!!!

[SunsetRunner]

This update sucks. Have done all the bluetooth turning on and off, a dozen times. Even uninstalled and reinstalled the stupid app. Love the tracker but hate this update that wont go

[SunsetRunner]

Well this is crap we got to do all this. It worked fine before the stupid update

[Matt_F]

I have a Charge 3 and my partner has the Inspire HR. Both updated without any issues (the Inspire took about 20-25 minutes). 

The link is a post on the Charge 3 forums but it is exactly the same procedure I did to update my partner's Inspire HR.

The only thing I can add is keep the phone and tracker for to each other as Bluetooth is notoriously temperamental

Procedure Post;

https://community.fitbit.com/t5/Charge-3/Charge-3-Firmware-update-1-60-39/m-p/3441307/highlight/true...

Supplementary post:

https://community.fitbit.com/t5/forums/forumtopicprintpage/board-id/charge3/message-id/59537/print-s...

[marlymoose]

I'm having the same issues as jfarr2023-tried restarting several times. it won't update, cant sync, very frustrated!

[sailorbear510]

Just wanted to give an update. My battery has lasted 3 1/2 days using Valerie and default settings with the latest firmware update. I think I am due for a recharge right now but this is a huge improvement over the old 1.50 firmware before.

I think Fitbit has released a winner! Sorry to those who are having issues but mine is working properly and the firmware really is helping on my model.

[JuanFitbit]

Hallo @sn2019 @XanFit @AliB58 @Randy69 @April714 @Forsh07 @erinmwilli @InspireHR_User @SunsetRunner @Matt_F @marlymoose , a warm welcome to the Community! Thank you all, for all your posts and sharing how some of you managed to update the Fitbit Device.

@sn2019 Thanks you for your feedback about the time needed for your updates. I'm glad to hear that you phone and Inspire HR have no syncing issues and do transfer the live data. 

Regarding the GPS connection. I suggest you to have a look at this article. It has helped a lot of users. 

@XanFit. If you have any question about the changes done in any of our updates, I'll suggest you to have a look here. On this article you'll have the information of every update offered.

@AliB58 After the 70 minutes, did the update finished, or do you still need support with that? Have you checked the articles mentioned by @MattFitbit ? You can also try the steps described by @Forsh07 

@Randy69 Thank you for your feedback. Have you verified if your mobile device appears on our list of compatible devices? If you can't find it there, this could cause the difficulties with the update. I recommend you to try to update your Fitbit device with a PC. 

@April714 Thank you for sharing your experience with support. I'm glad that they could help you out. Let me know if you have any question.

@Forsh07 Thank you for letting us know how you managed to update your Fitbit Device. This will be very helpful to other users. 

@Matt_F Thanks for providing the links to the previous threads. I'm sure a lot of users will find them very helpful. 

@erinmwilli  Thank you for your feedback. I suggest you to post your question as a feature request. Our team will be glad to hear about your suggestion. 

@marlymoose @SunsetRunner @InspireHR_User  I understand your frustration, but I encourage to keep trying to update the Fitbit device. Please have a look at the links provided by pour friend @Matt_F  and the steps provided by @Forsh07 . Let me know if you have any question. 

@sailorbear510 I'm glad to hear that you liked the new update. Thank you for your feedback. 

Let me know if I can help any of you further. 

[sn2019]

@JuanFitbit, about my Inspire HR not able to find the phone when I want to start an exercise from the Inspire HR. It used to work most of the time until the firmware was updated in March (not sure the version but it was the released version before 1.60.39). Since then, getting GPS data from my phone is almost impossible. It works sometimes if I turn off/on bluetooth on my phone.

[XanFit]

@JuanFitbit  Thank you for responding. The article only mentions the following for the Inspire series:

Version 1.60.39

This release includes bug fixes and improvements.

That's not much to go on.

Can you get more details?

[Sheleen]

Hello, I tried updating mine 2 days ago. I really wish I hadn't bothered. My Fitbit Inspire HR will now not even turn on. I've tried rebooting it multiple times. I get the smiley face, but it doesn't vibrate and doesn't switch on. The face remains black. I've also tried disconnecting and re-connecting it from my my mobile and my laptop. I've tried uninstalling and re-installing the app. My app tells me that that the update didn't finish installing, however, I can't finish the update because my Fitbit device won't switch on. I've contacted support. I've had my fitbit less than 2 months and was really enjoying using it. So much better than the Flex which I had for a few years. I am thoroughly disappointed and frustrated.I've been trying to fixx this issue for 2 days now. Please help!!

[sandl1102001]

Thank you!  It's a pita that we have to jump through all these hoops, but it looks like the app and my tracker will finally communicate with each other again (after not being sync'ed since the update).

Too bad Fitbit couldn't tell us what to do....

Moderator edit: Format

[brutus001]

I updated this past weekend.  Took longer than 10 minutes, but no more than 30.  What I did was try to sync data first, and then once that happened (syncing probably took longer than the update.), I started the update.  I also turned my screen timeout to over 1 hour as a precaution.  I didn't want the process to timeout if the screen turned off.  Good luck everyone.

The only thing I noticed in the update was MAYBE better syncing, as in less times I need to tell my app to try to sync (I only sync once a day in the morning manually).  Sometimes it would sync on the first try, often, usually takes a few manual down swipes for the devices to find each other.

[kjones734]

If this fitbit inspire wasn't free through my works health insurance plan I would be returning it. Every update I have done to date has been a disaster. This last one i simply have given up and have no intention of completing the update. 

The step count is not even close to being accurate, I wear it on my non dominant hand but tell the app that its on my dominant hand to lower its sensitivity and I still get over 500 steps added by simply taking a 30 minute car ride. I need a setting for Michigan roads, they are bumpy. 

This product was clearly a case of management promising a product to market by a certain date and not completing the engineering work required to produce a solid product. It is clear that Fitbit has placed profit ahead of quality with the inspire line. 

I dont feel very inspired to purchase any fitbit products in the future. The cost of poor management will be higher then the quick profits. 

[Sheleen]

Hi,

That sounds logical, I will definitely try it. Thank you for your reply

Sheleen

[erinmwilli]

https://community.fitbit.com/t5/Feature-Suggestions/Turn-off-undesired-functions-Inspire/idc-p/34462...

Follow up in the Feature Suggestions Forums too! I think this current thread is mostly about the update but not design features.