Inspire & Inspire HR Firmware Update: Version 1.60.39

[MattFitbit]

Fitbit Update 4/26/19: Firmware Version 1.60.39 has been released to 100% of Inspire & Inspire HR users! 

---

Hi all! 

I'm excited to announce that a new firmware version has been released to a subset of users for both Inspire and Inspire HR (Version: 1.60.39). This is a staged rollout and we are hoping to have this released to all users soon!

WHAT’S NEW AND FIXED

This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your tracker can be found here.

If you run into any trouble updating your Inspire or Inspire HR, I recommend reviewing these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!

[jacqueline316]

I have been a long term fitbit user.  I have had 5 fitbits - - the last 3 being Alta.  However, when my last fitbit sadly reached the end of it's life span, I purchased an Inspire HR.  I absolutely HATE it.  I hate the display.  There are 10 choices for display ... 8 of which are numbers stacked on top of each other.  One looks like a clock face.  The only one that offers what I consider 'normal' digital display (ie.  11:30) has the time in a teeny tiny font as it also has EVERYTHING else displayed also!  Not good for my 53 yr old eyes!  And, it is displayed across the smallest section (displayed portrait, rather than landscape).   I loved the Alta display -----  11:30am ... displayed across the entire length of the display screen!   And .... the battery for the Inspire HR is HORRIBLE!!!!  I have to charge it every day .. and sometimes, it does not last thru the day!  The Alta lasted for a week!    On top of that, half of the time, it will not even display the time at all.  It decides that I am 'exercising' what I am not.  when I try to make it stop, the screen says 'Finish' with little flags.  here is no way for me to get it back to the clock..  It is just STUCK on the 'finish' and the stupid flags.  What good is a watch that will not function as a watch!!    I hate the Inspire HR.  If you are currently using an Alta ...  milk it as log as you can until they have all of the 'glitches' and 'bugs' out of the programming for the Inspire line.  Yes - I have called fitbit ... their customer support is HORRIBLE (like the Inspire HR)!!   First thing that they told me to do was to go back to my retailer.  I purchased directly from fitbit.  "oh" ...  put me on hold, came back and advised that they have been having issues with the Inspire, and that my feedback was useful, and that they would escalate my concerns and someone will get back to me.  I asked if they had my contact #.  She said - oh - they won't contact me by phone.  They will send an e-mail .. so, for me to watch my e-mails.   Oh, and if I would like to return it, I have 45 days.   MattFitBit - - and thoughts on how to get my new FitBit to work?  and .. is the battery only supposed to last a day?  Thanks in advance

[BancroftStreet]

I feel exactly the same as you. Inspire HR . Sent me a badge for
a bike ride I never took. It's sitting in the drawer. 😡

Moderator edit: Word choice.

[chiQ]

My battery lasts about four days, so no, definitely not.

I'm having zero problems. Mine doesn't mis-log steps, drives, or anything else, and the battery is fine. It sounds like the QA on this product needs work, even taking into account the fact that those happy with a product rarely log into a forums app to say so.

[BBurgDave]

@jacqueline316 The first Inspire HR my wife received did not work, so we contacted support and they had us return it for a replacement.  My wife had really wanted a white one to begin with and we couldn't get that through my company's health provider, so Fitbit was nice enough to send a new replacement in white, even though we returned a violet one.  So far, like @chiQ , her new one is working just fine and she is really liking it.  So far, she has charged it once and is getting about 5-6 days per charge.  Given all the noise on the forums, I'm holding my breath of course, but it does seem that some of them, at least, work just fine, so I suggest you contact support and get yours replaced if you are having to charge it every day.  Just realize they will ask you to send it to them (they will give you a label, so it's free) and they won't send a replacement (or replacement part, if they go that route) until they have it in their warehouse (so it takes time to get a replacement).

[chiQ]

If it's taking that long something has probably gone wrong.

[josh...]

will I be refunded my fitbit screen is black. own it for a month

[Sheleen]

My screen on my Fitbit Inspire HR has been black ever since I tried to do the update. How I wish I hadn't bothered with it! I did everything correctly, my device was fully charged, my mobile phone was compatible. Afterwards, when I found out my device wouldn't switch on, I tried every option recommended by the troubleshooting tips and by the tips recommended by other Inspire HR users. Nothing worked, so I contacted Fitbit support. (I had had my Fitbit for just shy of a month.) They confirmed that they could see I had tried re-booting, that I had done the update and that the battery was fully charged. AS I had bought my Fitbit from the online store, they agreed to send out a new one. I thought my troubles were over.
Fitbit sent out my new pebble and said I would receive it in 4 to 5 working days. I'm still waiting for it 14 days later. I have attempted to contact the delivery company DPD several times, both by telephone and email. I have not received a single reply. Parcel delivery status checks advice that "It is out for delivery", it has been out for delivery now for 8 days. The last place it was registered was El Prat de Llobregat, which is only 39 km from my home address. It could have been walked here in that time.
I have contacted Fitbit support several times about this issue. They have told me that the situation is out of their hands as the device is now the responsibility of the delivery company. I am now at a loss!! I was enjoying using my Fitbit inspire and it was a great motivator. However, I'm now at the point of wanting a refund and thinking about buying a similar device from a different company. I can't seem to get any appropriate response from Fitbit support nor any response at all from the delivery company. Any suggestions?

[BancroftStreet]

I was lucky to get help quickly, but 2 different ""Alexes" had me jumping
thru hoops for over 2 hours, then admitted the InspireHR wasn't compatible
with my galaxy s10e, which they knew all along. The staff are called
"advocates," lol!

[Awsedet]

I think I'm done with Fitbit. I'm having the same issue as a bunch of people -- Inspire shut off, black screen, occasional vibrating. I called several days ago, went through the reset process, they checked the history, told them where I bought it, etc. Was told they would send an email. Called again today after not receiving an email Was told they would send an email right away. They did send a rambling email saying problem was "unexpected" and then asked for my country of residence and where I bought the device. Both of which I had told them days before.

Clearly they have a problem with the Inspire, and now are slow-rolling customer service to figure out what to do. This is a joke.

[DNoland]

I have had my Inspire for about 6 weeks.  This morning it was working fine.  This afternoon it's gone totally dark:  except for the smiley face..  Tried to reset 4 times....finally got smiley face.  Looked to see if there was an update in my account profile..... nothing.  What is going on?  I see that there are dozens of people having the same issues.  Do I need to call customer service?  Do I need to return to Best Buy where I bought it?  This is pretty aggravating.......

[BancroftStreet]

mine's sitting in a drawer....

[Shugg]

Mine just stopped working for no reason also??

[YojanaFitbit]

Hi everybody, thanks for reaching out the Community Forums. Sorry for being delayed in the answer.

@sn2019 thanks for the clarification. Sorry about the issues that you've had with your Samsung S7 edge when trying the option Connected GPS from your Inspire HR. I appreciate the time you've taken to post the steps that you've tried until now. Please confirm the Fitbit requirement and troubleshooting steps here. Also make sure that your phone is running the latest OS. 

@cappieem Thanks for sharing the behavior of your Inspire HR after the latest update. Please note that your Inspire HR will turn off the battery icon after a few second, when it is charging. You need to double tap the display to get the battery level again. 

As Fitbit trackers have been designed to feel the vibrations on your body to track steps, your Inspire HR might confuse the vibration while driving. You can try these suggestions to avoid getting steps while driving from @MakMak! For those extra steps that your Surge got while driving you can delete them by doing the following: 

If your prefer to use your Fitbit App in a mobile device to delete your steps. Go to your Fitbit Account > Tap on the "Track exercise" tile > Tap on log log > type in "Driving" and pick the option that will show up.

Finally enter the date and the period of time you want to delete.

@LynnW99 welcome to the Forums. Thanks for describing what is happening with your Fitbit, this is not a normal behavior. Please try to restart your Inspire HR and keep me posted on the resolution.

@chiQ Nice to see you on this thread. Thanks a million for sharing your feedback. You're right, most of the happy users don't come to the Forums looking for help. But those having issues with Fitbit Inspire we'll be glad to help.

@jacqueline316 welcome to the Forums! Thanks for sharing this information with us. Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. Have you tried to restart your Fitbit Inspire?

Sorry for the inconveniences you've had with your Fitbit product. I know that you loved your Alta but it is no longer on the Fitbit store, instead we have the Fitbit Alta HR in case that you would like to have more information about this model. One of our representatives will be handling your case, your will receive a follow up email shortly. I can't promise you a phone call since our team doesn't have that option. But, we'll happy to keep assisting you.

@BancroftStreet Sorry to hear about the extra badges that you received. If you wish I can request a case for you, our support team can help you out with this situation. I'd like to keep assisting you with the accuracy of your Inspire HR. Can you give more details about what happened with your Fitbit? 

@BBurgDave Thanks for sharing the feedback about what happened with your wife's Inspire HR. Sorry you feel that way. It's very important for us to have your thoughts in regards our product and your customer support interactions. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

@josh... Welcome to the Forums! Thanks for posting your inquiry here and for reaching out our customer support team. You should soon receive a follow up email with your options.

@Sheleen I'm sorry to hear that you're going though this situation. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. At this point, I'd recommend to keep communication open with our support team. They are in charge to check warranty options depending on each scenario.

Welcome aboard @DNoland! You've done an excellent job troubleshooting your Fitbit Inspire. This is not a normal behavior, I'll be glad to give you a hand with this. Since you've already restarted your Inspire HR, I'd suggest to fully charge it. Then delete it from the Fitbit account and pair it back. If you notice this is acting erratically again, please let me know so I can request a ticket for you.

@Shugg Nice to see you on the Forums too. Have you restarted your Inspire HR? Please give it a try and keep me posted. 

I'll be around. 

[BBurgDave]

@YojanaFitbit I am not sure what you mean by "I'm sorry you feel that way".  We actually like the Fitbit, I simply stated facts:

(1) Our first Inspire HR did not work

(2) Our second Inspire HR works fine and we are getting about 5 days battery life

(3) It appears to be luck of the draw (since some work fine and some don't)

How do I "feel" there?

[sailorbear510]

Just wanted to update on my progress. Since the Firmware update my battery life has greatly improved and my FitBit has functioned correct ever since. Sorry to hear that there are some who have not been able to get their FitBit working but I guess I was one of the lucky ones who completed it AND can Sync on Android Pie (Saw a long thread about it)

[AnnieL71]

My screen has gone black and I have charged it. What’s the problem can you help me

[YojanaFitbit]

Thanks for the clarification @BBurgDave. I really appreciate your time, thank for sharing your input. My apologies for the delay.

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

@sailorbear510 I'm glad to see that your Fitbit is working fine for you. Your comments are always helpful to us. Please don't hesitate on sharing your feedback about how your Fitbit is working. I'll be around in case that you need anything else.

@AnnieL71 Nice to see you on the Forums. Thank for reaching out to troubleshoot your Fitbit Inspire HR. Please check that you've followed the suggested steps in this help article: Why isn't my battery charging on my Fitbit device?

Keep me posted.

[Emily870719]

Was your Fitbit on full charge or charging? Because it always says to make sure your Fitbit is fully charged or plugged in and charging when you are updating otherwise it may not work or take longer. And the 10 minutes is a guesstimate. 

But it’s recommended to have your Fitbit charging as well as your phone when updating. Fitbit has always recommend that for every update

You are suppose to have both your phone and your Fitbit charging while you are updating your Fitbit for that exact reason. Fitbit has always always said and continues to say this because of that. So you didn’t need to take that back to Walmart. It even said that in your info guide when you got the Fitbit. 

Make sure you always have your phone and Fitbit charging while updating your Fitbit. That helps prevent it from crashing. If it continues to do what you experience, report it to the tech team at customer support. 

[AnnieL71]

My Fitbit has been charging over night and I still don’t have a screen. It’s just black.

Sent from my iPad

[YojanaFitbit]

Hi @Emily870719 thanks for sharing your input, it is really helpful. @AnnieL71 thanks for confirming that your Fitbit is not charging. Have you tried to restart it? If this is not responding you might check this article: Why isn't my battery charging on my Fitbit device?

Keep me posted.