Inspire & Inspire HR Firmware Update: Version 1.60.39

[MattFitbit]

Fitbit Update 4/26/19: Firmware Version 1.60.39 has been released to 100% of Inspire & Inspire HR users! 

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Hi all! 

I'm excited to announce that a new firmware version has been released to a subset of users for both Inspire and Inspire HR (Version: 1.60.39). This is a staged rollout and we are hoping to have this released to all users soon!

WHAT’S NEW AND FIXED

This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your tracker can be found here.

If you run into any trouble updating your Inspire or Inspire HR, I recommend reviewing these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!

[SunsetRunner]

I had a Fitbit Inspire delivered on Wednesday and going back tomorrow - very disappointed - didnit appreciate you had to be on WINDOWS 10 to make it work - steps font so small you need a pair of glasses to see.   I was replacing a Fitbit Alta which has battery issues - full battery one minute - dead the next and then when you do charge it up its the wrong time until you Sync it every time.   It is a pity that the Fitment Technical guys do not respond and give answers.

[Ryan2379]

Not sure if this was from the update or not but just got my Inspire HR delivered last night and it lasted 2 minutes once out of the box. Turned on long enough to do the initial connection to my phone (Android) app, hit the checking for updates screen and then went dark and i haven't been able to get it to turn back on or take a charge. Bricked in the first few minutes. 

[Ryan2379]

Going to hold out hope...for at least a few days. Talked to a support rep this morning and my issue was sent to the design team and i should keep a close eye on email for correspondence 🙂 

[Mummus]

You are not alone!  I experienced the same thing.  Totally wacky.

[YojanaFitbit]

Thanks for getting back @SunsetRunner and @Ryan2379!  My apologies for the delay.

I appreciate your feedback about the features that you didn't like about the Fitbit Inspire. About your input regarding compatibility with your syncing device, you can check more details about what model of phones and tablets are compatible with Fitbit products.

@Ryan2379 Thanks for reaching out customer support, they will be glad to keep assisting you.

@Mummus Welcome to the Fitbit Community Forums. What are the issues that you're experiencing with your Fitbit Inspire HR? Have you tried the suggested steps in thread?

I'll be around. 

[Jstarc]

Did you find out anything? Mine has done the same

[Ryan2379]

After a few days of support email, I'm getting a new one shipped out today. We'll see what happens when it arrives in a few days. 

[RedHedd]

I'm still on Windows 7 and was able to sync with my phone app to get the update.  Everything else is "working" as reported in this thread.  Sleep wonky, steps overcounting, sleep icon going gray quite often. My Fit Bit Zip was more accurate than this fancy thing.

[Jt2032]

I’ve had mine for just over a week now and keep having to charge it every 2 days 

[April714]

I am charging mine about the same, my husband same one easy 4 days 🤷

Sent from Yahoo Mail on Android

[SunsetRunner]

Fitbit Inspire has been returned to shop.

Moderator edit: removed personal information

[rcms3]

Hello, my tracker won't update. Tried resetting, my phone, ensuring batteries are 100%, moving away from Bluetooth areas but nothing seems to work... I'm stuck somewhere around 1.52, any options beyond resetting via 3 second usb, phone restart, battery charge?

[YojanaFitbit]

Hi @Jstarc @Ryan2379 @RedHedd @Jt2032 @April714 @SunsetRunner and @rcms3 thanks for getting back to the Community Forums. My apologies for the delay.

Thank you for sharing your Fitbit experience and sharing your feedback about this update. I hope to give you more details about a future update soon. In the meantime, I really appreciate your patience while we're working on solving things out for you.

@Ryan2379 thanks for the heads up. I hope you get back on track really soon.

@Jt2032 @April714 and @rcms3 I'd suggest to check the steps in this article. You can also followed these steps: 

1. Restart your tracker a couple of times and make sure that it is fully charged
2. Reboot your phone and check that you phone and Fitbit App is up to date 
3. Open Bluetooth Settings on your phone and delete your Inspire HR from there (forget device)
4. Open Fitbit App > Account > Inspire HR > Remove device (tap on the trash can in the upper right corner)
5. Reboot your Bluetooth and double check that it is not connecting from there
6. Force quit the App. Open it again Account > Set up a device

@SunsetRunner We're sorry to see you've decided to go in a different direction. Thanks for the feedback, let me know if you need anything else from us.

Give it a try and keep me posted on the resolution.

[WalkjogLori]

Does this do anything to improve the screen brightness when outside? I bought the inspire hr to monitor my heart rate while running and I can’t even see the screen when outside.

[Pyret]

Why doesn’t messages or iMessage turn up on my divece? Has not worked at all. Bought my divece a few weeks ago. 

[BancroftStreet]

I would say something but Fitbit would slap my hand. 😁

[chiQ]

Have you enabled these notifications in the app? You can do that by tapping on your image at the top, then on Inspire HR, then on Notifications. The three main native apps are in that screen, and below them is an item to go to other apps, such as FB messenger.

[LenneaD]

I had the Flex2 and could go days without charging.  I purchased the inspire because I wanted to see a display and still have the waterproof option.  The battery has only been lasting 2 days max and I have reset twice.  I have had the device for 2 weeks and I completely regret it.  All forums say to stop all notifications, minimize the clock face which is why I upgraded.  Very disappointed in this product.   

[Pyret]

Yes i have. The one I mean is the basic messenger 

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@chiQ wrote:

Have you enabled these notifications in the app? You can do that by tapping on your image at the top, then on Inspire HR, then on Notifications. The three main native apps are in that screen, and below them is an item to go to other apps, such as FB messenger.

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[YojanaFitbit]

Hi @Pyret and @LenneaD welcome to the Forums. Nice to see you here @WalkjogLori. Thanks for your help @chiQ. Sorry for the delay.

@WalkjogLori At this moment we don't have a way to change screen brightness. I was making some research and was able to find a feature request that you might be interested in: sunlight/display inspire hr.

Please cast a vote for these ideas and leave a comment to show support for it. The more votes and comments an idea has the more visibility and momentum it gains. You can learn more about how Fitbit decides what suggestions get released in our FAQs.

@Pyret Have you check the information here? You can follow the steps suggested in this article: My Fitbit device isn't receiving notifications from my phone. What model of phone are you using? 

@LenneaD thanks for sharing your feedback with us. Sorry you feel that way about your new Fitbit Inspire. Thanks for posting the steps that you've tried with your Inspire HR. 

If you're using your Fitbit to swim, I'd suggest to clean the contacts located in the back of it. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to restart it, if you haven't do so. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable? Please take a look of these recommendations to charge your Fitbit too.

Let me know if there's anything else I may assist you with.