Inspire & Inspire HR Firmware Update: Version 1.63.5

[MattFitbit]

Fitbit Update 7/16/19: This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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Hi all! We've begun releasing Inspire & Inspire HR Firmware update (1.63.5) to customers! 

This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. You can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

We have 5 new clock faces you can try. Find them in the Fitbit Clock gallery. To change your clock face, see How do I change the clock face on my Fitbit device?

This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your tracker can be found here. Please be sure to have your Inspire or Inspire HR attached to your charger while updating. 

If you run into any trouble updating your tracker, please try these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!

[MichaelC71]

So my wife received the update on her inspire HR that she bought a couple of months after I bought mine. I'm still waiting. Why? What's happening?? 

[Imhere222]

Haven't rec'd any notifications since update and customer service is no help!  Tried chatting/email/phone and never resolved!  Tried the new update to see if that would correct and nothing.  Good luck!!

[Belladog]

I had to disconnect mine from the App and set it up as brand new. The Fitbit must be plugged in and close to your device. Now it works fine.

[Imhere222]

I have unfortunately tried that too several times and nothing.  I think this is a defect in the one I have.  Can't get it resolved!  Frustrating!!

[MichaelC71]

Yup, tried that and didn't work. Thanks anyway.

[Belladog]

I thought the same of mine, but persistence won. Best of luck

[ZWalker]

Called for support today and did same basic thing. Almost at 100%.

Sent from phone

[ZWalker]

Sorry to hear about all your issues. I called for support today and they were super helpful.

Sent from phone

[ZWalker]

I had MUCH better luck

Sent from phone

[ZWalker]

They told me to put my inspira on the charger plugged in and hold the button for 6 seconds and it started responding like new

Sent from phone

[ZWalker]

That’s what worked for me!

Sent from phone

[MichaelC71]

Tried it about 5 times now. Even did a factory reset. Still no update.

[ZWalker]

Call support. See if that helps. Worked for me

Sent from phone

[wegottops]

I've seen several threads about significantly inaccurate step counts on the Inspire, with assurances from Fitbit that they are working on the issue. Is this update supposed to fix that at all, or is that still being worked on? Not sure what the "bug fixed and improvements" refer to.

[Imhere222]

I have several times also text and chats..................................

[Cin13]

Same thing happened to mine when I updated no longer get text notifications and can’t wake it by tapping 

[tomadda]

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[Oneblackdoodle]

Mine is no longer auto recognizing biking or working out - but it did auto recognize house cleaning as swimming....I wish I could undo this update. 

[jojojoseph]

Just registered to thumbs up your post.

I WANT MORE STATS! or customizable stats! or even a way to make my own clocks

[RobynMe]

Just got my Inspire HR after 2 years with Alta HR - and the Clock faces are HORRIBLE!!  I do not want cartoon faces in order to have a horizontal time with a colon : divider.  Why are there no horizontal screen options?  None.

The vertical stacked time is really annoying.  And anything written beneath them, like the date, are unreadable - especially at night.  The only horizontal time without a cartoon face (though in a vertical frame) is the Stats Heavy, and I don't want all that on my screen either.

Please provide simple, basic clock faces with the colon divider, with the Time, Day, and Date.  A 24 hour clock would be another great option to have.

Seems like a simple software update to provide some more basic clock options for adults.

One other comment:  All the Icons as I swipe through my "Stats" are HUGE, but the stats themselves are so tiny I can barely read them.  Please can you offer a larger font size option?