Inspire & Inspire HR Firmware Update: Version 1.63.5

[MattFitbit]

Fitbit Update 7/16/19: This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in this article, and then provide as many specific details as possible in your post so that we can assist.

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Hi all! We've begun releasing Inspire & Inspire HR Firmware update (1.63.5) to customers! 

This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. You can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

We have 5 new clock faces you can try. Find them in the Fitbit Clock gallery. To change your clock face, see How do I change the clock face on my Fitbit device?

This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your tracker can be found here. Please be sure to have your Inspire or Inspire HR attached to your charger while updating. 

If you run into any trouble updating your tracker, please try these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!

[Heather-S]

@MattFitbit My update took about 20-30 minutes, however I cannot load any clock faces in the app.  Whenever I try to view my current clock face or change clock faces, I get an error message.  😞

[J2019]

Just completed update. My 15,000 steps I did today, just jumped up to 30,000. So I would say that the incorrect step count just got worse by another 100%.

[DramaQueenDiva]

Mine is updating now, and it says I have 45 min. left to complete the update.

[Ktb546]

I absolutely love my new Inspire HR! I just upgraded from an Alta and Wow,
all the new things I can do and the stats I get. Oh and I love that its
water proof, makes my life so much easier, between all the sweat, doing
dishes and showering/swimming and not having to worry about hurting or
damaging your FitBit. It is the best birthday gift I have ever received in
40years. My one and only complaint is that the clock face does not have a
day of week option like my old Alta. Please give us a day of week with the
date option ( Sun 21). Thank you so much for the wonderful products that
make me/us want to work harder and get healthier. Blessings to all!

[Therese22]

Hi. What is their phone number? I can’t find it.  Thanks!

[Oneblackdoodle]

Today after another bike ride was not auto-recognized I called the help line and spoke to a really nice gentleman who helped me out.  I did a factory reset and then went for another bike ride and this one was logged.  I haven't been able to see if the auto sport recognition is working now too but I'm hoping that since it stopped working along with the biking that it will be fixed with this reset as well.  Tech support was very helpful and friendly, I highly recommend contacting them!  Thanks Fitbit!

[Therese22]

How did you do the factory reset? Thx

[Oneblackdoodle]

To do the factory reset, first sync the Fitbit with your app to save any data. Then go to the Fitbit and select settings, then chose the factory reset.  You have to press for about 3 seconds and then mine went black and restarted.  

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@Therese22 wrote:
How did you do the factory reset? Thx

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[Amanda.deacon3]

I've tried updating the firmware for almost a week now and it still doesn't work. It won't connect to the device the very few times it actually claims to find it. I've done every bit of troubleshooting. What's going on? 

[sony56]

Would love to have time date and steps on home screen. 

[sony56]

Ditto. Time, date, steps. 

[Oneblackdoodle]

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@Therese22 wrote:

Hi. What is their phone number? I can’t find it.  Thanks!

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To contact support by phone - 1-877-623-4997.  At the top of the computer screen by the Dashboard link is the Help link  - there they list various options to contact support.  I did have to wait on hold for a bit but once I got through I've spoken to very friendly and helpful staff. 

[Saragow]

the update was easy to do however since the new update I am not getting consistent notifications on my Fitbit. 

When I go into notifications it tells me that 'notification service is not running. A phone restart is needed to re-enable notifications on your tracker'. 

So I restart my phone and it will work for a short time (about 30-60 minutes) then stop again and the message comes up under notification again. I have uninstalled and reinstalled the app and still having this issue. 

Any advice on how to fix this would be much appreciated 😀

[MattFitbit]

Hi all! Thanks again for taking the time to share your experiences with this firmware update. 

For any newcomers to the thread, you can find detailed instructions on how to update your Inspire or Inspire HR in my lead post, here. If you are having any trouble updating, you may also want to check out these troubleshooting tips, as I know many have found them helpful in the past. 

@Heather-S Sorry for the delay! Could you please provide me with a screenshot of the error you are experiencing when trying to upload new clock faces? Also might be a good idea to make sure your Fitbit app is up to date.

@J2019 Sorry to hear that. If you haven't done so, I would recommend performing a quick restart. This may help to refresh your tracker's system.

Also, thanks to everyone who has taken the time to provide feedback regarding the new clock faces. I see many of you had mentioned the need for the date to be displayed. I have forwarded this feedback to our team.

If anyone is having notification issues after updating to CU2.2, please be sure that the needed notifications are enabled by navigating to the 'notifications' tab found in your device settings (in-app). If you are still having trouble, please follow each of the steps detailed in this article.  

As always, if you have additional questions, feel free to let me know in the comments below. Thanks again all!

[Jones914]

Please consider increasing the font size and having the ability to change screen to horizontal layout like the Aspire that this unit replaced. Lots of people have commented and complained of this over the last few months

[Diredumalde]

Yes!!!  I stopped using my Fitbit Inspire HR completely because of the step count problem. Logged in to find there's an update. Please tell me that the non-descriptive bugs mentioned in this update include the issue with step count accuracy.. I commute 4-6 times a day and I've had to manually log my drives each and every time. It's beyond annoying. I was also having to adjust my steps anytime that I did anything outside of actually walking or sitting still. Loading trash into the dumpster for example it logged as me biking.... waiting for the update to finish and I will try wearing it again. Never thought I'd be disappointed by a Fitbit after loving my last one. 

[FantasticMe]

When I try to download the firmware update on to my Moto E, I get a Bluetooth issues error msg. I've tried your blog suggestions and I've called customer support. I downloaded the update from playstore at their suggestion. Restarts of fitbit, phone and Bluetooth are not helping.

I can see steps on the Fitbit itself, but my phone app no longer syncs at all so it has no new data since a week ago. Greatly reduced functionality.

[kconthego]

Hello Matt......So, I have posted a couple of times today under my user name regarding the issue with my Pixel 2 XL not being able to stay connected to my new Inspire HR tracker that I got 2 days ago.  Mind you, I have had a Charge 2 for a couple of years (initially had issues connecting that to my previous Motorola when I first got that as well).

Since my posts this morning, I have installed the Fitbit app on my work iPhone, which mind you I do not like doing because it is a work phone that I do not carry 24/7.  Both phone versions - my Pixel 2 XL & the iPhone are running the same 1.63.5.

So this fix that has been pushed out is not correcting the issues with all of the phones (Android only??).  Before you say I have an issue with my Pixel 2 XL, my vehicle syncs to my phone with no issues and my Charge 2 syncs to my phone as well.

With this being the said, can you PLEASE explain why the android phones are having an issue (stemming back to May this year - looking at the community posts).  It should not be this difficult to set up a new tracker.

Please advise.

[YojanaFitbit]

Hi everybody, nice to see you around. Thanks for reporting the issues that you're with your Fitbit Inspire. I'll be glad to give you a hand with your questions.

@Jones914 Thanks for sharing your thoughts about Fitbit Inspire. I would like to encourage you to submit it as a suggested idea. Members of the Community can comment and vote for it, so it can be implemented in future updates. You can learn more about how Fitbit decides what suggestions get released in our FAQs.

@Diredumalde Sorry about all this inconvenience with your Inspire HR. Thanks for letting me know all the steps that you used try to adjust the information on your Fitbit. Let me know how is your Fitbit working after the update. Your feedback is greatly appreciated. Please know that we provide feedback to our team based on community posts

@FantasticMe Welcome to the Community Forums. Thanks for all the details you've shared with me @kconthego. Thanks for the steps that you've tried until now.

I really appreciate the time you've taken to get in touch with our support team, I'm sure they will contact you back soon. In the meantime, you can check the following steps to troubleshoot this:

Requirements for a successful synchronization:

• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
• The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
• The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
• Your tracker's battery should be fully charged.
• Also check your phone permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit. 

If the syncing issue remains, I would recommend following the steps below:

1. Force quit the App and turn off your phone
2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
3. Open the Bluetooth Setting on your phone and delete Fitbit Inspire HR from there too
4. Reboot Bluetooth to make sure your Fitbit is not there
5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
6. Turn on notifications

You will find more syncing steps here.

This should solve any syncing issue that you're having, please keep me posted on the resolution

[catester]

I had an Alta HR, which I replaced with the Inspire HR. I had a miserable time pairing until I removed the Alta HR from the app, which I was running on my Google Pixel (the original one). After that and rebooting basically my world, the Inspire HR and Pixel would pair and remember who they were most of the time.

Eventually I replaced the phone with a Pixel 3, and once everything was charged it only took me three or four tries to get the Inspire HR and the Pixel 3 to be friends.

ITA. There is no way this should be this hard. And even if every update doesn't actually break something, there's a fair amount of drama.