Inspire & app have different information

[Sarahelizabeth8]

Last week when I loaded the app from my phone it asked me if I wanted to change over to the new format. Without thinking, I selected the change, and have had difficulty since then.

Today I'm seeing that my hourly goals are met on my Inspire, but in the app, it shows that I missed an hour. The total steps are correct, but it's frustrating regardless.

With the new app, I am also no longer able to change and add in new alarms. I needed to set a different alarm than my typical wake up for the weekend, and the app no longer shows me an option for this. I can turn on and off my daily wake up alarm like usual from my Inspire, but the app will not let me access this feature at all anymore. 

[JohnnyRow]

1. Tap the Today tab  > your profile picture > your device image. 
2. Tap Silent Alarms > Set a New Alarm.
3. Set the alarm time and frequency, and save. 

[Sarahelizabeth8]

I am unable to get to those now that the app has changed. I have set alarms many times before going to the today tab and following those instructions, but after I allowed the changes on Friday, there is no longer a "Today" tab to start with.

[JohnnyRow]

Are you using phone app?

[Sarahelizabeth8]

Yes. It's the updated Android app that won't allow me to switch back to the one I was using before. The "today" tab takes me back to this screen, which gives me no options to make any changes to my alarm, and does not explain why my tracker and my app are showing different information for the day.

[JohnnyRow]

Yes there is a Today tab, with the Fitbit icon as in the instructions, right in the middle on the bottom of the screen cap you just posted.  And it wasn't there before the new app.  That is the 'Today' tab in the instructions.

[Sarahelizabeth8]

That tab only takes me to the main screen. It shows me the daily stats, but does not give me options for setting up alarms. If I choose to select the sleep option, nowhere in that does it allow me to set up an alarm. The today button only functions as a home page.

[JohnnyRow]

Go back and look at my first post in this thread:

1. Tap the Today tab  > your profile picture > your device image. 
2. Tap Silent Alarms > Set a New Alarm.
3. Set the alarm time and frequency, and save. 

You have to do all the steps, not just the first.

After Today tab, tap your profile picture; then your device image; then Silent Alarms, ...

If you are not familiar with the notation, ">" after a step means that leads you to the next step.